Demystifying Innovation AgilePoint

The Podcast discusses the Digital Transformation challenges that Corporate Legal Departments, in-house legal counsels, and law firms face.
We spoke to Jim Tate, Co-founder and CEO, MyLegal, and Andy Baldocchi, Co-founder and CRO of MyLegal, a Low-Code/No-Code platform for corporate legal departments.
MyLegal partnered with AgilePoint to build its legal ops automation platform, and Jim talks about why the team chose AgilePoint instead of other Low-Code/No-Code and BPM platforms. 
Both Jim and Andy share about the strategic shift in the corporate legal departments, the challenges In-house Legal Counsels and LegalOps personnel face, and why MyLegal fits their bill and needs from a solution standpoint. 
You’ll find answers to critical questions, including:
What’s the strategic shift taking place in the Corporate Legal Departments?What approach does MyLegal recommend to its customers for legal automation?How should Corporate Legal Offices envision their tech roadmap?Why don’t generic workflow automation tools scale well for enterprise use cases? Crazy problems they create for legal execs/usersWhy MyLegal chose AgilePoint as its underlying BPM platform to build MyLegal?AI/ML Applications in Legal Ops AutomationWhat’s MyLegal doing at the CLOC 2023 Conference?

We spoke with Sam Sibley, Global Head, PMI Citizen Developer & Interim Head of Disciplined Agile business at the Project Management Institute (PMI). Sam used to play professional tennis, and this gave him a competitive edge that he uses to help startups and PMI. He reveals (i) why PMI has ventured into Citizen Development, (ii) the research study that PMI undertook to understand the market needs around Citizen Development, and (iii) how his organization is assisting medium and large corporations in adopting best practices for Citizen Development. He goes into detail on the process of establishing Citizen Development programs, including:
Suitability AssessmentRisk ManagementGovernanceUpskilling Sam mentions success stories of Shell, Schneider Electric, and the Salvation Army. He thinks that Citizen Development will become more popular, and PMI provides the necessary tools, methodologies, and courses to help technology and project leaders add it to their digital transformation projects. 

Having good customer service for the satisfaction and loyalty of your customers is a no-brainer. The bigger question is; why do we get frustrating service from the call center of a business?

In this episode, Wynand Smit, CEO and Founding Partner of Inovo answers the crucial question.

Inovo is an IT services & product company in South Africa providing cloud-based contact center solutions to large and mid-size companies. Wynand reveals the secret to great customer service through your contact or call center is 'personalization'.

His company has vast experience in optimizing the acquisition, sales, and revenue collection for customers in the telecom, banking, healthcare, and software industries.

In this episode:

Why do customers often have frustrating experiences with contact centers?
How businesses can use data analytics and artificial intelligence to improve customer service?
Potential for chatbots in customer service
Why does Wynand advocate using AgilePoint as a 'glue' that enables a superior cross-channel customer experience?

This episode discusses a new book on Citizen Development called "Low-Code No-Code, Citizen Developers, and the Surprising Future of Business Applications." We talk to Phil Simon, author of the book, about workplace technologies, how the future of business applications depends on Citizen Developers, and the benefits and limitations of LC/NC tools. He speaks not just in theory but through the lens of case studies and success stories and offers tips based on a practitioner's point of view.

Innovation leaders in large enterprises have shown immense interest in Low-Code No-Code (LCNC) platforms to speed up their transformation projects. In this episode, Hans Hantson, Senior Director of Business Development, and Marketing at AgilePoint unpacks the reason why innovation managers are keen to learn about LCNC platforms and what they need to consider in order to find the right platform. Hans emphasizes governance and IT's buy-in.

Motivation for Innovation Managers to explore LCNC
Misunderstanding about Enterprise Low Code No Code
Challenges of evaluating Low Code No Code platforms
The gap in the market from the innovation manager's perspective

There is plenty of hype around the term Citizen Development and the role of Citizen Developers. We know that the term might be new but the concept is not. Matt Hubbard, Head of Operational Excellence at TrackVia, Inc., shares tips, tricks, and methodologies to sustain your Citizen Development initiatives beyond simple Proof-of-Concept apps. Prior to joining TrackVia, Matt co-founded his own consulting firm specializing in business process management and low-code technology. The core of Matt’s mission is his belief that process, technology, and people must be optimized together to achieve a lasting result.

We asked Matt about:

His journey to becoming a Citizen Developer
How to move beyond simple PoCs to a sustainable CD program?
What does he like about Project Management Institute's Citizen Development Framework?
Advice for companies dipping their toes in the Citizen Development world