Выпусков: 16
Insights on Internships from Professor Jones (IOI) David Jones
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- Бизнес
This podcast is targeted at students majoring in hospitality and tourism management who have an internship or work experience requirement. That also includes those with an event management or MICE emphasis, as it is called certain parts of the world. During my years as a hospitality industry professional, I hired and managed interns; as a faculty member I supervised students during their internships and oversaw internship courses; as an academic administrator I developed curriculum that incorporated internships and work experience. So, I’ve experienced every aspect of the process. Now, I want to put that to work for you, the student!Key links: LinkedIn Profile and more information: https://www.linkedin.com/in/jonesdljContact email: insightsoninternships@gmail.comWhatsAppWeixin: jonesdljsf
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Impact of Group Business (During)
My related backgroundImportance of Sales Role with Group BusinessWho is your group customer?Who are the attendees?Role of each department in servicing the groupImportance of Revenue Generation from Meetings & EventsVolume Transient Business unique situation
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A Curious Mind (During)
• How to develop a curious mind … being technology curious• 6 different areas to explore and what to look forExplore Property Management Systems (PMS)Utilize Customer Relationship Management (CRM) Software Engage with Revenue Management ToolsDigital Communication ToolsSocial Media and Online Reputation ManagementMobile and Contactless Services
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Navigating Career Ambitions in the Workplace Scenario (During)
•Understanding your career ambition•Four (4) Workplace Scenarios 1. Colleagues 2. Managers 3. Age and generational differences 4. Unions•Each will include solutions
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Language and Cultural Differences (During)
My background on the topicGuestsInternational guests (USA context)International guests (Asian context)Colleagues Language spoken by majority of the staff is different from yoursSolutions to make it easierUsing Translation AppsLearning conversational language
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Dealing with Guest Complaints (During)
•Introduction•Importance of Complaints•Why Guests Complain•Importance of a Service Recovery Process•Most Difficult Guests•Learning Solutions
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Introduction and Tips
I recommend you start by listening to this episode as it will better prepare you for how to maximize the podcast benefit to you.