The MSDW Podcast MSDynamicsWorld.com

Derik Bormann is president and director of learning at Myrium Technology Solutions, a founding principal and instructor at 365.training, and a Microsoft MVP.
 
Over the last few years, Derik has been doing a lot of work training and onboarding hundreds of new Microsoft technical specialists who needed the PL-100 and PL-200 skills as well as D365 Customer Service, Field Service, Sales, and Customer Insights. He explained why that particular training had to be tailored to the needs of Microsoft employees as opposed to other styles like classroom training.
 
But while he has been training others to get their certs some of Derik's own certifications have lapsed. He tells us about his work to prepare to re-certify on PL-200 and PL-600. PL-200 is one of the hardest certifications to get, Julie and Derik say, due to its broad range of knowledge across Power Apps, Power BI, and other services.
 
We also discuss some of the other Power Platform certifications that people can choose from, how Derik recommends people prepare to pass a cert, how quickly the Microsoft exams change over time, and the benefits of Applied Skills, which Derik says are challenging but offer a good way to prepare by testing understanding in real world scenarios.
 
Links & Resources: 
Derik on LinkedIn: https://www.linkedin.com/in/derikbormann/ See all Biz Apps Classrooms episodes here:   https://msdynamicsworld.com/biz-apps-classroom Support the podcast and get a discount on an annual plan for 365.training by visiting    https://365l.ink/MSDW. Keep up with community content at   https://mydigest.365.training/

After a few years of relatively little change to certifications in the Business Applications space, Microsoft MVP Joe Griffin says he is encouraged by forward movement from Microsoft in new certs and new approaches.
 
In this episode, recorded live at DynamicsMinds 2024, Joe tells us about why he likes the Applied Skills approach through Microsoft Learn. He and Julie also share their experiences with the new incremental assessment capabilities of some certs and their opinion of the new D365 Customer Experience Analyst Associate cert that serves as something of a baseline for other more specialized areas.
 
Joe also offers a few predictions on the importance of Copilot Studio and role-based copilots and he discusses getting a broader and more diverse group of people involved with Power Platform.
 
Links & Resources: 
Joe's Blog: https://crmchap.co.uk Joe on LinkedIn: https://www.linkedin.com/in/joejgriffin/ Joe on X/Twitter:  https://x.com/joejgriffin See all Biz Apps Classrooms episodes here:  https://msdynamicsworld.com/biz-apps-classroom Support the podcast and get a discount on an annual plan for 365.training by visiting   https://365l.ink/MSDW. Keep up with community content at  https://mydigest.365.training/

The Biz Apps Classroom travelled to Slovenia last week for DynamicsMinds 2024, the Dynamics and Power Platform community conference in its second year, and we caught up with Microsoft channel expert Joe Corigliano to talk partner training and skills. Joe wears several hats in the Microsoft channel community, helping build connections, plan events like the partner track at DynamicsMinds, and working with firms on their Microsoft strategy via his role at Ciellos.
 
Joe talks with Julie and Jason about his work, his experiences at DynamicsMinds 2024, and his plans for future events and projects. He explained that partners face a range of challenges today in their Microsoft businesses, from administrative hurdles like optimizing the use of Partner Center to achieving the solution designations needed for maximum channel benefits. Certifications play an important role in those Microsoft designations, along with sales, utilization, and other metrics.
 
We also discuss other ways that partner firms are findings success with non-traditional business models that don't involve the solution designations and may not align with Microsoft's incentives. Regardless of the strategy, relationships between firms will continue to drive a lot of the success partners achieve, Joe believs.

Julie and Joe also talk about how community connections have evolved in the Microsoft biz apps channel. Developing a richer set of relationships will fall to people who work in this space directly, they believe, and it will require a range of efforts. Joe's outlook for the year includes his own podcast, organizing July's Biz Apps Partner Summit, and Community Summit.
 
More Resources: 
See all Biz Apps Classrooms episodes here:  https://msdynamicsworld.com/biz-apps-classroom Support the podcast and get a discount on an annual plan for 365.training by visiting   https://365l.ink/MSDW. Keep up with community content at  https://mydigest.365.training/  

Julie and Jason took the Biz Apps Classroom to Denver to talk training and learning at DynamicsCon Live 2024. Our guest on this live, in-person episode is Nick Doelman, a Microsoft MVP and former Microsoft employee.
AI was all over the conference, and we start by taking on the question of Microsoft Copilot's role in developing Microsoft technology training. Nick shares his perspective on the strengths and weaknesses of today's tools for creating learning plans, classroom training, and self-learning activities. His experiences point to Copilot as a tool, not a solution, and he explains why he still has trust issues with the technology.
Nick also shares a recent experience of asking Copilot to develop a syllabus for a client. He had to balance the potential time saved, the skills a Microsoft consultant needs to properly review such AI output, and the risks of some people leaning too heavily on these tools. 
Resources: 
Power Platform Boost Podcast: https://powerplatformboost.buzzsprout.com/  MSDW's DynamicsCon Live 2024 coverage: https://msdynamicsworld.com/tags/dynamicscon-may-2024 See all Biz Apps Classrooms episodes here: https://msdynamicsworld.com/biz-apps-classroom Support the podcast and get a discount on an annual plan for 365.training by visiting  https://365l.ink/MSDW. Keep up with community content at https://mydigest.365.training/

What can Copilot do for the average business user? Julie and Jason turn on screen sharing in this video-enabled episode to examine some of the basics of interacting with a Microsoft Copilot.
 
Conference season has begun, and attendees will find a bounty of sessions focused on AI. But organizations will have to consider two key questions as they decide to embrace AI and Copiilot in general: how to identify useful AI-enabled scenarios and how to use them effectively and responsibly.
 
As Julie shows us in this walkthrough, great results are not guaranteed with an AI copilot interaction. Prompts matter, as does the user's critical eye toward the results. In this episode we explore not only prompts and responses, but the importance of language choices and how to adapt your approach during an AI interaction to get the ideal outcome.
 
Resources:
See all Biz Apps Classrooms episodes here: https://msdynamicsworld.com/biz-apps-classroom Support the podcast and get a discount on an annual plan for 365.training by visiting  https://365l.ink/MSDW. Keep up with community content at https://mydigest.365.training/

This episode is sponsored by Evenica.
 
Public sector organizations use Microsoft Business Applications for a broad range of solution needs, and the latest advances in Dynamics 365 Commerce have empowered municipalities and other government entities to transact and interact online in a compelling new ways.
 
In a recent panel discussion, Kelly Mazur of Microsoft partner Evenica led a discussion about what’s possible for municipalities today when they leverage the full capabilities of Dynamics 365 and Power Platform, including commerce.
 
Topics include:
Evenica's outlook on Commerce in public sector How well Dynamics 365 Finance and Operations apps (including Commerce) fit in public sector organizations Unique commerce-related challenges of public sector and local governments Commerce in portals scenarios Easing the pain of RFPs  
A message from Evenica:
Over the past 20 years Evenica has defined Commerce as a category and become one of the leading implementers of Dynamics 365 Commerce. They work with Microsoft customers across each major industry to create synergy between transactions and interactions. You can learn more about them at Evenica.com