Verint - In conversation with.......‪.‬ Verint Asia Pacific: CX | Customer Engagement | Contact Centre, Martyn Riddle

In this episode we have taken a break from our regular podcast series to bring you an extend session from the recent "How Big Brands are Transforming their Customer and Digital Experience with Knowledge Management" Hosted by Sharan Melamed of Matchboard. This session features commentary from both AGL and BMW discussing their transformational journeys in deploying Knowledge Management and the benefits gained since the deployment.

In part two of our compliance special. Ian Harrison continues his conversation with Tanushree Dabral of PX Partners

In this first of a two part special, returning guest presenter Ian Harrison, Verints' own Director of Customer Experience chats with Tanushree Dabral, CEO of PX Partners and an accomplished governance, risk, and compliance practitioner.

For the second time in 2021, Martyn again hands over the baton. This time our guest host is Kate Zawerucha, Verint's own Customer Analytics Engagement Manager for APAC. In this episode Kate speaks to Lindsay Carapella a CX expert with more than 12 years experience in the industry. Kate and Lindsay discuss the changing mindset in customer analytics over the last few years and the rising visibility of analytics teams as strategic advisory units. Lindsay provides some insights in to how she maintains a good work / life balance and reveals a love for Patti Smith

In this the first episode of 2021 Martyn hands the baton over to guest host Audrey William, Principal Advisor at Ecosystm, for an in-depth conversation with our own Ryan Hollenbeck, Senior Vice President Global Marketing at Verint. Audrey and Ryan discuss the changing market conditions post 2020 and the impacts Covid-19 had on the industry. Ryan reveals that despite the disruption of last year, he has at least one happy memory from 2020 when he became a grandfather for the first time.

Last week, Verint's Australian operations announced a new community partnership with Foodbank Queensland. In this special episode of the podcast, Martyn Riddle talks to Sara Harrup, the CEO of Foodbank Queensland, on how the organisation has adapted to meet the changed conditions and increased demand brought about by the pandemic.