24 min
E14: Analyzing customer feedback in e-commerce and retail – with Sara Toivakainen (Stockmann) Aiwo Studio
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- Management
For our 14th episode we where happy to have one of our customers in the Studio: the Northern Europe's largest department store Stockmann. Stockmann’s Development Manager in Customer and Employee Experience Sara Toivakainen is in the Studio with us.
Stockmann is a company that offers a diverse and high-quality selection of fashion, beauty, and home products for everyday life. The company history starts from the year of 1862. Now a days Stockmann Group is a listed company that operates in 18 countries and has approximately 500 stores in total. The division of Stockmann has 8 department stores in Finland and the Baltic countries in addition to its online store www.stockmann.com
The customer base of Stockmann is huge and highly valued within the company. In this episode we discuss how Stockmann has utilized Aiwo to provide even better customer experience for their customers and to understand their customers' emotional experince more deeply.
Host: Tiia Rahkonen
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Aiwo Studio is Aiwo Digital's video series and podcast, where we discuss about different themes around customer and employee experience, customer understanding, data analysing, qualitative analytics and leadership. In the Studio we have amazing guests who are experts in the topics in addition to our wonderful Aiwo Team members who will be also visiting the Studio once in a while.
Listen to our interesting and insightful episodes to hear more! To read more about our service and Aiwo as a company, you can visit our website www.aiwo.ai and follow us on social media! We have episodes both in English and in Finnish.
LinkedIn: Aiwo Digital
Twitter: @AiwoDigital
Subscribe to our YouTube channel where you can see the episodes in video: Aiwo
Music: Olli Suoranta
In Finnish/suomeksi:
Aiwo Studio on Aiwo Digital Oy:n videosarja ja podcast, jossa keskustelemme eri teemoista asiakaskokemuksen, työntekijäkokemuksen, asiakasymmärryksen, datan analysoimisen, laadullisen analytiikan ja johtamisen ympärillä. Studiossamme vierailee upeita vieraita, jotka ovat aiheidemme ammattilaisia, minkä lisäksi pääset silloin tällöin kuulemaan myös Aiwon mahtavia tiimiläisiä studiossa.
Tutustu mielenkiintoisiin ja oivaltaviin jaksoihimme kuullaksesi lisää! Voit lukea lisää palveluistamme ja Aiwosta yrityksenä verkkosivuiltamme www.aiwo.ai sekä seurata meitä sosiaalisessa mediassa! Aiwo Studiossa on jaksoja sekä suomen että englannin kielellä.
LinkedIn: Aiwo Digital
Twitter: @AiwoDigital
Tilaa myös YouTube -kanavamme, josta jaksot on katsottavissa videoversioina: Aiwo
Musiikki: Olli Suoranta
For our 14th episode we where happy to have one of our customers in the Studio: the Northern Europe's largest department store Stockmann. Stockmann’s Development Manager in Customer and Employee Experience Sara Toivakainen is in the Studio with us.
Stockmann is a company that offers a diverse and high-quality selection of fashion, beauty, and home products for everyday life. The company history starts from the year of 1862. Now a days Stockmann Group is a listed company that operates in 18 countries and has approximately 500 stores in total. The division of Stockmann has 8 department stores in Finland and the Baltic countries in addition to its online store www.stockmann.com
The customer base of Stockmann is huge and highly valued within the company. In this episode we discuss how Stockmann has utilized Aiwo to provide even better customer experience for their customers and to understand their customers' emotional experince more deeply.
Host: Tiia Rahkonen
*********************
Aiwo Studio is Aiwo Digital's video series and podcast, where we discuss about different themes around customer and employee experience, customer understanding, data analysing, qualitative analytics and leadership. In the Studio we have amazing guests who are experts in the topics in addition to our wonderful Aiwo Team members who will be also visiting the Studio once in a while.
Listen to our interesting and insightful episodes to hear more! To read more about our service and Aiwo as a company, you can visit our website www.aiwo.ai and follow us on social media! We have episodes both in English and in Finnish.
LinkedIn: Aiwo Digital
Twitter: @AiwoDigital
Subscribe to our YouTube channel where you can see the episodes in video: Aiwo
Music: Olli Suoranta
In Finnish/suomeksi:
Aiwo Studio on Aiwo Digital Oy:n videosarja ja podcast, jossa keskustelemme eri teemoista asiakaskokemuksen, työntekijäkokemuksen, asiakasymmärryksen, datan analysoimisen, laadullisen analytiikan ja johtamisen ympärillä. Studiossamme vierailee upeita vieraita, jotka ovat aiheidemme ammattilaisia, minkä lisäksi pääset silloin tällöin kuulemaan myös Aiwon mahtavia tiimiläisiä studiossa.
Tutustu mielenkiintoisiin ja oivaltaviin jaksoihimme kuullaksesi lisää! Voit lukea lisää palveluistamme ja Aiwosta yrityksenä verkkosivuiltamme www.aiwo.ai sekä seurata meitä sosiaalisessa mediassa! Aiwo Studiossa on jaksoja sekä suomen että englannin kielellä.
LinkedIn: Aiwo Digital
Twitter: @AiwoDigital
Tilaa myös YouTube -kanavamme, josta jaksot on katsottavissa videoversioina: Aiwo
Musiikki: Olli Suoranta
24 min