How Leaders Lead with David Novak David Novak

What does it take to create a memorable customer experience?
A lot of leaders think it’s just about branding and customer service, but they’re missing an important piece of the puzzle 
In this episode with Churchill Downs COO Bill Mudd, you’ll see how the right operational processes and systems are key to wowing your customers.
You’ll also learn:

How to put structure around your operational priorities

A question you can ask your team to root out potential liabilities

One powerful reason to get your employee training right

The fascinating history of the Kentucky Derby


———
FEATURED RESOURCE
The How Leaders Lead mobile app
Download the app and scale up your leadership skills in under 2 minutes a day

On this episode of 3 More Questions, you'll hear David Novak's answers to:

What process did you use when you had 1.5 million employees across the world to ensure your cultural values were implemented globally?

How do you know when it’s time for someone to move on … or if they just need a bit of coaching to get back on track?

What would you say to leaders who find it hard to implement change or innovation in their companies?


———
GO DEEPER


Scale up your leadership skills in 2 minutes a day with the How Leaders Lead app — Download today in the App Store



Get coaching from David by signing up to receive his Weekly Leadership Plan. It builds on each podcast episode by offering actionable steps you can take each week to incorporate the learnings from the episode into your leadership style. It only takes about 5 minutes and is a great way to start off your week!


Subscribe to the How Leaders Lead podcast to ensure you never miss an episode!

It’s risky for leaders to be too content with the status quo. If you’re not pushing forward, then you’re probably missing opportunities and failing to spot threats.
In this week’s episode, see what it looks like to challenge the status quo by learning from Hal Rosenbluth. He’s currently the Chairman & CEO of New Ocean Health Solutions, and he’s built his career by not being afraid to shake things up.
You’ll also learn:

Why consistency in your work culture is so important

What to look for if you want to disrupt the status quo

Advice for fostering more innovation in a traditional workplace

How to spot unmet, unnamed needs that you can build a business around


———
FEATURED RESOURCE
The How Leaders Lead mobile app
Download the app and scale up your leadership skills in under 2 minutes a day

On this episode of 3 More Questions, you'll hear David Novak's answers to:

How much value should leaders place on making FUN part of their culture?

How should leaders evaluate their menu of products as they think about scaling their business?

What else would you tell leaders to consider when driving innovation?


———
GO DEEPER


Scale up your leadership skills in 2 minutes a day with the How Leaders Lead app — Download today in the App Store



Get coaching from David by signing up to receive his Weekly Leadership Plan. It builds on each podcast episode by offering actionable steps you can take each week to incorporate the learnings from the episode into your leadership style. It only takes about 5 minutes and is a great way to start off your week!


Subscribe to the How Leaders Lead podcast to ensure you never miss an episode!

When people talk about cutting and simplifying parts of your business, it can feel scary. 
But as you’ll hear in this conversation, that’s what you’ve got to do if you want to free up resources for the BIG things that really drive BIG growth.
You’ll also learn:

The first thing to do in a new role (especially a turnaround)

A powerful insight on pricing strategy

Three keys to smarter innovation

What every young leader needs to do to get buy-in on a big initiative


———
FEATURED RESOURCE
The How Leaders Lead mobile app
Download the app and scale up your leadership skills in under 2 minutes a day

On this episode of 3 More Questions, you'll hear David Novak's answers to:

What is your favorite Masters memory?

How would you advise leaders to tackle criticism after having changed their minds?

What’s your mental process for staying focused when coming down the proverbial stretch in business?


———
GO DEEPER


Scale up your leadership skills in 2 minutes a day with the How Leaders Lead app — Download today in the App Store



Get coaching from David by signing up to receive his Weekly Leadership Plan. It builds on each podcast episode by offering actionable steps you can take each week to incorporate the learnings from the episode into your leadership style. It only takes about 5 minutes and is a great way to start off your week!


Subscribe to the How Leaders Lead podcast to ensure you never miss an episode!