6 episodes

The tides of American healthcare are shifting rapidly. And while healthcare is in the news a lot more than it used to be, it doesn’t mean that we're on the same page about what’s going on. Even those of us in the healthcare world have a hard time keeping up. Amid all this uncertainty emerges The New Wave of Healthcare, a podcast designed to help you wade through the complexities of our healthcare system, how it got this way, where it’s going, and most importantly, how it affects you and your loved ones.

The New Wave of Healthcar‪e‬ Washington Patient Safety Coalition

    • Medicine

The tides of American healthcare are shifting rapidly. And while healthcare is in the news a lot more than it used to be, it doesn’t mean that we're on the same page about what’s going on. Even those of us in the healthcare world have a hard time keeping up. Amid all this uncertainty emerges The New Wave of Healthcare, a podcast designed to help you wade through the complexities of our healthcare system, how it got this way, where it’s going, and most importantly, how it affects you and your loved ones.

    Episode 6: How Telemedicine Became the Future of Health During COVID-19

    Episode 6: How Telemedicine Became the Future of Health During COVID-19

    Welcome back to the New Wave of Healthcare! In 2021's first episode we catch up with Dr. Crystal Gail Rose Kong-Wong, board certified family medicine physician and associate director at the University of Washington's Neighborhood Clinic. Dr. Wong leads UW Neighborhood Clinic's digital health plan, which currently means pivoting the health system toward telehealth. Washington Patient Safety Coalition workgroup member and founder of GreyZone Health, Io Dolka, sat down with Dr. Wong to discuss bright spots and emerging needs for patients and providers in the recent shift toward telemedicine.

    Resources: UW Medicine Virtual Care

    Presenter: Io Dolka, GreyZone Health

    • 26 min
    Episode 5: What is it Really Like to be Diagnosed with COVID-19?

    Episode 5: What is it Really Like to be Diagnosed with COVID-19?

    In this episode we interview someone who was recently diagnosed with COVID-19. Our interviewee walks us through the process of identifying symptoms, trying to get tested and diagnosed and what comes next once you have been diagnosed with COVID-19. She provides advice on what she wishes she knew before being diagnosed and what conversations we can have with loved ones to prepare.

    Patient Safety Resources for COVID-19:
    www.qualityhealth.org/wpsc/patient-s…ent-resources/

    PRODUCED BY:
    Kinsey Gray | Program Coordinator, Foundation for Health Care Quality

    THEME MUSIC:
    Banadu | Seattle, WA: @banadu

    • 42 min
    Episode 4: The Secret Language of Healthcare - How to Ask for the Care You Deserve

    Episode 4: The Secret Language of Healthcare - How to Ask for the Care You Deserve

    Join us as we speak with entrepreneur and author, Robin Shapiro about her new book The Secret Language of Healthcare: How to Ask for the Care you Deserve. Listen as Robin discusses her background in health advocacy, inspiration for this book and what's next!

    Robin's Bio: Robin has worked in health care-related public relations, public affairs, crisis management, marketing and advocacy work since 1988. She founded Health Advocacy Strategies and co-founded Health Perspectives Group LLC, an award-winning family of healthcare engagement and technology companies. It is through her work helping patients communicate their health care stories, goals and wishes that led her to co-found Allied Health Advocates in 2008, the first independent health advocacy company for patients wanting to hire a private advocate. Her visionary approach to engaging people in their health care led her to create companies, programs and a not-for-profit organization to ultimately support the idea of helping people with medical navigation and decision-making. She is co-founder and currently is the Board Chair of the Washington State Health Advocacy Association (WASHAA). She also serves on the Seattle University Innovation & Entrepreneurship Center Board. Robin holds two bachelor degrees: in Journalism and Political Science from the University of Missouri - Columbia. She also invests in and advises start-up companies, some of which are involved in healthcare.

    Resources Mentioned in the Podcast:
    Robin's Website: www.robin-shapiro.com

    Washington State Health Advocacy Association: www.washaa.org/
    Presentations: www.washaa.org/programs.html

    PRODUCED BY:
    Kinsey Gray | Program Coordinator, Foundation for Health Care Quality

    THEME MUSIC:
    Banadu | Seattle, WA: @banadu

    • 23 min
    Episode 3: The Good, The Bad, and The Ugly of the Diagnostic Process

    Episode 3: The Good, The Bad, and The Ugly of the Diagnostic Process

    In this episode, we speak to the co-founder of the Society to Improve Diagnosis in Medicine (SIDM) Paul Epner to get the skinny on the good, the bad, and the ugly of the diagnostic process and ways of using health IT and patient engagement to improve it, as well as health inequities and social determinants of health that can contribute to misdiagnosis and non-diagnosis, which we hope to expand on in future episodes. We also hear about the humble and surprisingly recent beginnings that led to the impressive current state of SIDM, what inspired its inception, and where it's headed in the future.

    SHOW NOTES:
    - SIDM PAIRED Program: Diagnosis: www.improvediagnosis.org/patients-imp…n-diagnosis/
    - SIDM Patient Toolkit: www.improvediagnosis.org/patients-toolkit/

    BIO:
    Paul L. Epner, MBA, MEd (Ex-officio) is the Chief Executive Officer and co-founder of the Society to Improve Diagnosis in Medicine (SIDM). He is also the Chair of the Coalition to Improve Diagnosis, a multi-organization collaboration. Paul is a Past President of the Clinical Laboratory Management Association (CLMA) where he also created the Increasing Clinical Effectiveness (ICE) initiative. He is a member of the CDC’s “Clinical Laboratory Integration into Healthcare Collaborative,” a consultant to their Laboratory Medicine Best Practices program (an evidence-based practice initiative), and Chair of the Coordinating Council on the Clinical Laboratory Workforce’s (CCCLW) Taskforce on Measuring Testing-Related Value.

    PRODUCED BY:
    Emily Wittenhagen | Marketing & Communications Manager, Foundation for Health Care Quality

    THEME MUSIC:
    Banadu | Seattle, WA: @banadu

    • 50 min
    Episode 2: How Can a Large Hospital System Offer Care to its Caregivers After an Adverse Event?

    Episode 2: How Can a Large Hospital System Offer Care to its Caregivers After an Adverse Event?

    In this episode, we speak with a team from the University of Washington Medical Center to explore the question, how can large hospital systems offer care to its caregivers after an adverse event? The team shares their first-hand experience of an unexpected event with a patient and how a debriefing process as part of UWMC's new Care for the Caregiver program helped them to process and understand the event and build trust with other colleagues.

    SHOW NOTES:
    AHRQ CANDOR Toolkit: www.ahrq.gov/professionals/qual…/introduction.html

    BIOS:
    Jessica Yanny-Moody, MS, CNS, RN is the Associate Director of Safety and Quality at the University of Washington Medical Center, currently providing primary leadership for patient safety and culture change within the University of Washington Medical Center. She works collaboratively with executives, faculty and staff to identify trends, patterns, and opportunities to improve safety, quality and to reduce risk.

    Nicola Kaye, MN, ACNP - BC, ANP - BC works as a Teaching Associate in the Division of Cardiothoracic Surgery at the University of Washington Medicine Center, with 12 years practice in this current position providing Acute Care service progressing the patient from the ICU to discharge.

    James Churgai is the MCS Coordinator at the University of Washington Medical Center. He is a registered nurse who moved to the Pacific Northwest a year ago from Pennsylvania. He's been a practicing RN for about 5 years with experience in Trauma and Cardiothoracic ICUs.

    Matthew Gleed RN, BSN is the Assistant Nurse Manager on 5SA, the Cardiothoracic Intensive Care Unit at The University of Washington Medical Center. He has been a nurse for 10 years and served as an Acute Care Registered Nurse, Charge Nurse, Critical Care Bedside Nurse, Hemodialysis Nurse and STAT Nurse. He is currently charged with on-boarding new nurses.

    PRODUCED BY:
    Emily Wittenhagen | Marketing & Communications Manager, Foundation for Health Care Quality

    THEME MUSIC:
    Darksoft | Seattle, WA: @darks0ft

    • 1 hr 3 min
    Episode 1: Why on Earth is it So Expensive? The Mythical Unicorn of the Perfect Healthcare System

    Episode 1: Why on Earth is it So Expensive? The Mythical Unicorn of the Perfect Healthcare System

    In this inaugural episode of the New Wave of Healthcare, we explore the most burning question out there about healthcare: why oh why is it so expensive? While we way not come up with a perfect solution, Peter Dunbar, CEO of the Foundation for Health Care Quality, guides us through the age-old search for the mythical "perfect system" by exploring centralization vs decentralization, localization vs nationalization, the US system vs the UK, how the complex web creates high costs by design, and if there's hope for us yet. 

    • 41 min

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