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Field Service Academy Odyssee Field Service
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You cannot innovate your field service strategy without innovating the way you work.
With the sharing of knowledge and experience through this website, Odyssee Field Service is committed to help service companies achieve field service excellence wherever in the world they operate.
Build, tune and power your field service engine.
We love to share all our service knowledge with you. Innovate and learn from the best experts in the field service industry by joining this platform, its tailored training sessions, workshops and online learning.
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3 simple rules to beat the clock - Field Service Academy
The clock is ticking, the customer is waiting, the technician is rushing, the planner is stressing. Not an ideal situation. Still, it sounds familiar to everyone in the Field Service. You want to have as much jobs done as possible, but this might have an overall negative effect. I made this video with three simple rules to make it easier to be on time. Don't worry, it's short, so no time is wasted! Find more on https://fieldserviceacademy.org ********************************** Get our Free field service tools https://www.fieldserviceacademy.org/f... Odyssee Field Service Solution https://odysseefieldservice.com *********************************** Youtube channel: https://www.youtube.com/channel/UCVPi... LinkedIn page: https://www.linkedin.com/company/1139436Twitter Account: https://twitter.com/OdysseemobileFacebook page: https://www.facebook.com/Odysseefield...Contact us: info@odysseemobile.com
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How to increase your first-time fix ratio?
The first time fix ratio is really very important for your customer satisfaction. It's about my technician goes to the customer and he can repair the machine no matter what because he has the right spare parts with him.
Speaking about Logistics, stock locations, stock level -is not an easy subject. And it's certainly not easy to organize it. And many service companies struggle with that.
P.S: If you have other ideas or if you want to discuss this because this really is a topic that interests me a lot these days, don't hesitate to reach out to me so we can discuss about how you are doing it. Or if you think that my view should be modified or changed or there are better ways, please share with me.
Find more on https://fieldserviceacademy.org -
Adapt to customers, don’t ask them to adapt to you ( Boost your Field Service Activity)
Very important nowadays. It's all about service and the customer is the reason of your service activity. We need to put the customer at the center of the whole service process. But how do we do that? Find more on https://fieldserviceacademy.org