Modern Business Operations Tonkean

On this week’s episode, host Sagi Eliyahu welcomes Joël Collin-Demers, Consulting Principal of Pure Procurement.

Joël discusses strategies for embracing digital transformation in procurement operations. He emphasizes extracting institutional knowledge from experienced employees before they retire, automating processes through technology and fostering a culture of continuous learning within teams.

Key Takeaways:

(03:23) Businesses are demanding more from procurement, including risk mitigation, innovation, diversity and sustainability objectives. 
(07:30) Implementing continuous improvement and learning mindsets takes 5-10 years for enterprises.
(10:40) Break transformation into manageable pieces by listing objectives, required capabilities and assigning ownership to team members for capability development.
(13:00) Democratize improvement by enabling employees to optimize processes, brainstorm solutions and incorporate technology recommendations.
(17:47) Demographic shifts and shrinking workforces make technology imperative for automating routine tasks and elevating employees to strategic roles.
(21:34) Preserving integrity by staying true to values and principles should be the top priority, even if it risks losing contracts.
(21:58) Continual learning through reading, meeting new people and exploring new experiences is vital to avoid career stagnation.


Resources Mentioned:

Joël Collin-Demers -
https://www.linkedin.com/in/joelcollindemers/
Pure Procurement | LinkedIn -
https://www.linkedin.com/company/pureprocurement/
Pure Procurement | Website -
https://newsletter.pureprocurement.ca/

This episode is brought to you by Tonkean.

Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.


#Operations #BusinessOperations

On this week’s episode, host Seth Colaner welcomes Nicole Tineo, Legal Technology Advisory Services Manager US of Quinn Emanuel Urquhart & Sullivan, LLP. Nicole talks about how automation in the legal industry has evolved from the early days of using custom code and basic platforms like SharePoint to today's no-code tools that make automation more accessible.

Key Takeaways:

(02:23) The process of requirements gathering and understanding workflow logic remains unchanged; what’s new is the tools and technology. 
(03:11) New low-code tools make automation more accessible without coding skills.
(07:37) Jobs change but they don't disappear; people can grow into new, more strategic roles.
(09:38) AI lacks human creativity; it augments but doesn't replace roles.
(13:24) Overcoming resistance to change with empathy, patience and understanding.
(18:45) Ask questions even if you know the answer.

Resources Mentioned:

Nicole Tineo - https://www.linkedin.com/in/nicole-tineo-ceds-rca-55936a101/
Quinn Emanuel Urquhart & Sullivan, LLP - https://www.linkedin.com/company/quinn-emanuel/
Quinn Emanuel Homepage - https://www.quinnemanuel.com/





This episode is brought to you by Tonkean.

Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.




#Operations #BusinessOperations

On this week’s episode, host Seth Colaner welcomes Sarah Barnes-Humphrey, Founder and Host of Let’s Talk Supply Chain. Sarah discusses strategies for leading supply chain teams through disruption and implementing new technologies.

Key Takeaways:

(07:04) Supply chain leaders balance innovation with limited time and budgets.
(10:15) Leaders collaborate across organizations to understand supply chain impact.
(12:12) Supply chain professionals feel overwhelmed by the pace of change.
(13:33) Effective communication bridges supply chain jargon gaps.
(16:15) Younger workers provide reverse mentoring on new tech.
(18:12) Diverse perspectives spark innovation and drive results.
(20:08) Moving outside your comfort zone builds confidence.

Resources Mentioned:

Sarah Barnes-Humphrey - https://www.linkedin.com/in/sarahbarneshumphrey/
Let's Talk Supply Chain - http://letstalksupplychain.com
Blended - http://blendedpledge.org
Women in Supply Chain - https://letstalksupplychain.com/women-in-supply-chain/
Secret Society of Supply Chain - https://secretsocietyofsupplychain.com/




This episode is brought to you by Tonkean.

Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.



#Operations #BusinessOperations

On this week’s episode, host Seth Colaner welcomes Dr. Muddassir Ahmed, Founder and CEO of SCMDOJO. Dr. Muddassir discusses his experience with supply chain collaboration and visibility.

Key Takeaways:

02:03) People must align on how to help each other before agreeing on goals.
(04:32) Visibility into suppliers’ operations is key for good customer service.
(05:09) Lack of supply chain visibility causes customers to get upset and leave.
(06:45) Advanced supply chain integration enables visibility into suppliers.
(09:55) Change management frameworks help drive supplier adoption.
(13:37) Pitch benefits like reduced work to convince suppliers to adopt tech.
(15:39) Go in with empathy to understand suppliers’ processes before judging.

Resources Mentioned:

Dr. Muddassir Ahmed - https://www.linkedin.com/in/muddassirism/?originalSubdomain=uk
SCMDOJO - https://www.scmdojo.com/




This episode is brought to you by Tonkean.

Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.



#Operations #BusinessOperations

On this week’s episode, host Seth Colaner welcomes Elizabeth Rancourt-Smith, Director of Legal Operations at Tilson. Elizabeth talks about how her winding career path gave her a broad skillset to excel in legal ops.

Key Takeaways:

(03:43) Worked way up at Starbucks from barista to store manager.
(05:33) Taught dance classes throughout early career.
(07:13) Went back to school to become a paralegal.
(12:05) First legal ops role grew out of a paralegal position at Tilson.
(18:30) Millennials gained tech skills on the fly.
(23:24) Supportive mentors helped guide her journey.

Resources mentioned:

Elizabeth Rancourt-Smith - https://www.linkedin.com/in/elizabeth-rancourt-smith/
Tilson - https://tilsontech.com/




This episode is brought to you by Tonkean.

Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.



#Operations #BusinessOperations

On this week’s episode, host Sagi Eliyahu welcomes Lutz Schirrmeister, Source-to-Pay Innovations and Offerings Leader (IBM Procurement BPO) of IBM.

Lutz discusses major trends in procurement, such as the industry's rapid changes in recent years, the growing strategic value of procurement and the importance of upskilling professionals and adopting new technologies.

Key Takeaways:

(03:17) Procurement has gone through major changes in the past two to three years, with many new startups entering the industry.
(06:24) Beyond just cutting costs, procurement now has strategic value in influencing business areas.
(08:11) The pandemic rapidly changed procurement by making companies depend on it for success.
(13:22) IBM helps other companies transform procurement through consult-to-operate services.
(15:34) Companies want to connect procurement and supply chain as one function.
(16:45) Technology like AI can enhance the procurement journey.
(17:00) Upskilling procurement professionals is key for the future.

Resources Mentioned:

Lutz Schirrmeister - https://www.linkedin.com/in/lutz-schirrmeister-20aa6a3a/
IBM - https://www.ibm.com/us-en




This episode is brought to you by Tonkean.

Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.



#Operations #BusinessOperations