Navigating Customer Feedback: The Power of Choice in Business The Profitable Nail Tech Podcast

In today's episode, we dive deep into the challenging world of customer feedback, especially when it's negative. Carly shares her unique perspective on why the age-old saying "the customer is always right" might not always hold true. Drawing from her experience of running a successful seven-figure nail salon, she emphasizes the importance of knowing your worth, trusting your gut, and standing by your processes. Whether you're dealing with an unhappy bride or a disgruntled regular, this episode offers actionable insights on how to handle criticism, the value of evidence, and the power of policies and procedures. Tune in to learn how to turn negative feedback into opportunities for growth and to be unapologetically you in your business.