NousCast Nous Group

In this episode of NousCast we head to Plymouth in England, where a group of local organisations had an agenda for cultural revitalisation. Along the way we'll hear about the economic and social challenges the region faced, the action challenge projects driven by creative sector leaders, the new connections that are leaving a big legacy - and how all this was achieved in the midst of COVID restrictions.

We hear from Hannah Wood, the Creative Director at Story Juice in Plymouth, as well as Nous Principal Zac Ashkanasy and Nous Consultant Minto Felix.

In this episode of NousCast we head inside Australia's Department of Defence, where the division responsible for delivering services to Defence facilities was seeking to modernise its operations. Along the way we'll hear about the customer service challenges the division faced, the research deep-dive to understand the needs of users, the dashboard, clear communications and changed culture that emerged - and how Nous worked with the department to nail the implementation.

In this episode we speak to Alice Jones, the former First Assistant Secretary of the Service Delivery Division in the Estate and Infrastructure Group of the Department of Defence, as well as Nous Principal Greg Joffe.

In this episode of NousCast we head inside Australia’s RMIT University, which wanted to understand more about demand for skills in future so it could offer the right mix of courses today.

Along the way we'll hear about the some of the gaps with existing data sets and how more sophisticated sources of information laid the groundwork for cutting-edge analysis and a game-changing dashboard that let decision-makers have key information at their fingertips.

In this episode we speak to Eloise Boyd, the Director of Market Intelligence and Proposition at RMIT, and Peter Ellis, the Nous Chief Data Scientist who led the project.

In this episode of NousCast we head inside Canada’s Queen’s University, which had bold ambitions for the way it connected with the hundreds of thousands of alumni listed in its database.

Along the way we'll hear about how Nous supported Queen's to segment the database on criteria beyond just demographics, used human-centred design to understand what resonated with alumni, and used journey maps to chart a better way to connect.

In this episode we speak to Scott Anderson, the Executive Director of Marketing, Communications and Donor Relations in the Office of Advancement at Queen’s University, and Tess Lawley, the Nous Director who led the project.

In this episode of NousCast we head inside the Australian Bureau of Agricultural and Resource Economics and Sciences (ABARES), which was looking for ways to refresh its operations so it remained a strong and trusted adviser to the Federal Government.

Along the way we'll hear about what changes were recommended at ABARES, the strategies to get staff on board and the lessons for a leader guiding an organisation through uncertain times.

In this episode we speak to Dr Jared Greenville, the Executive Director of ABARES, along with Andrew Benoy and Tessa Dehring, who Principals at Nous.

You can read more about Nous projects on our website.

In this episode of NousCast we head inside the NSW Department of Communities and Justice, which we worked with to develop the futures planning and support for young people leaving out-of-home care.

Along the way we'll hear about the needs of young people in care, the ways we co-designed with care leavers and other stakeholders to develop a model that met their needs and the culturally safe space created for First Nations people to get involved.

In this episode we speak to Lynne Matthews, previously a social worker at the Department of Communities and Justice, and Monique Jackson, a Nous Principal based in Sydney who led the project.

You can read more about Nous projects on our website.

Note: This episode contains an instance of coarse language.