Penta Hotels' Chief of Intelligence on Eliminating Software Waste Hotel Tech Insider

In this episode of Hotel Tech Insider, we dive into the world of hotel technology with Victoria Fisher, the Chief of Intelligence at Penta Hotels. Victoria shares her extensive experience in revenue management and discusses the digital transformation journey at Penta Hotels.
Victoria's background in economics and revenue management has shaped her career, starting from her studies to her various roles in revenue leadership positions across Europe. She emphasizes the importance of automation and forward-looking technology in the hospitality industry.
At Penta Hotels, Victoria leads the business intelligence team, focusing on data-driven decision-making and efficiency. The company operates 21 hotels across seven countries in Europe, catering to business and corporate travelers with a mix of city and leisure destinations.
The discussion delves into Penta Hotels' tech stack, highlighting the integration of various systems like PMS, RMS, and financial tools with their BI platform. Victoria emphasizes the importance of simplifying processes and maximizing the use of existing tools to drive success in the dynamic hotel industry.
Victoria shares insights on training employees on the new BI tool, emphasizing the need for curiosity and continuous learning in the rapidly evolving tech landscape. She challenges the industry's fear of automation, advocating for the benefits it brings in streamlining operations and freeing up time for more strategic tasks.
This episode provides valuable insights into the role of technology in modern hotel operations, showcasing how Penta Hotels is leveraging innovative tools to enhance efficiency and drive success in the competitive hospitality market.