The Coaching Clinic John Ball

Handling Client Complaints in Coaching: Experiences and Strategies
In this episode, John and Angie delve into the challenging topic of client complaints in the coaching profession.
They share personal anecdotes of dealing with direct and indirect complaints from clients and discuss the emotional impact these experiences had on them.
The discussion covers practical strategies for setting clear expectations with clients, providing session notes, and approaching complaints with empathy and curiosity.
They also touch on the importance of reflecting on feedback, even when it is negative, to improve one's coaching practice.
The episode concludes with advice on handling potentially damaging complaints on social media and the significance of maintaining professionalism while ensuring both the coach and the client can amicably part ways if necessary.
Do you have a question for John & Angie? Thoughts about this episode's topics? Any other feedback? Leave us a voicemail, it's free. Here's the link: https://speakpipe.com/thecoachingclinicpodcast
00:00 Introduction and Lighthearted Banter
01:07 Dealing with Client Complaints: Personal Experiences
03:48 Handling Complaints: Strategies and Reflections
10:25 Setting Expectations and Avoiding Misunderstandings
18:48 Learning from Feedback and Continuous Improvement
27:18 Resolving Complaints and Maintaining Professionalism
35:33 Conclusion and Listener Engagement

Navigating Codependency in Coaching Relationships
In this episode, the hosts dive into the topic of codependent clients and coaches with saviour complexes.
John and Angie share personal experiences, address the importance of setting healthy boundaries, and discuss the potential pitfalls of seeking or becoming a reliance centre for clients.
They further explore how unhealthy dependencies can form, the need for coaches to empower rather than disempower, and the ethics involved in maintaining professional coaching relationships.
Our hosts also emphasize the significance of self-awareness and continual personal development as essential elements in effective coaching.
Do you have questions about coaching clients, coaching business or comments on the themes of The Coaching Clinic? Leave us a voicemail. It's free to do and if we like it, we might just feature you on the show. Go to https://speakpipe.com/thecoachingclinicpodcast
00:00 Introduction: The Big Decision
01:07 Discussing Codependent Clients
01:21 Personal Experiences with Codependency
03:24 The Savior Complex in Coaching
04:05 Setting Boundaries with Clients
05:32 The Role of NLP and Hypnosis
06:46 Empowering Clients vs. Fixing Them
15:58 Challenges with Difficult Clients
18:00 The Importance of Healthy Boundaries
29:14 Concluding Thoughts and Next Steps

Navigating Tough Love and Direct Coaching
In this episode, John and Angie delve into the nuances of responding to challenging feedback in a coaching context.
They discuss the balance needed between being direct and maintaining a supportive environment, emphasizing the importance of permission-based and individualized coaching approaches.
Through personal anecdotes, they explore the complexities of 'tough love,' the role of provocation in motivating clients, and the impact of different coaching styles based on client readiness.
The conversation includes reflections on avoiding judgment, the importance of authenticity, and strategies for effective communication, whether in one-on-one or group coaching sessions.
Remember, you can leave us a free voicemail with your questions or comments at https://speakpipe.com/thecoachingclinicpodcast.com and we might feature you on the show.
00:00 Introduction and Icebreaker
01:26 The Role of Tough Love in Coaching
04:51 Balancing Directness and Support
06:31 Challenges in Implementing Tough Love
08:23 Client Reactions and Adjustments
13:43 Evaluating Coaching Effectiveness
16:33 Creating a Safe Space in Coaching
17:31 The Importance of Real Talk
18:09 Learning from Feedback
20:13 The Power of Genuine Compliments
21:52 Balancing Directness and Support
23:45 Adapting Coaching Styles
29:58 Group vs. One-to-One Coaching
31:47 Wrapping Up and Listener Engagement

Mastering Discovery Calls: Building Trust and Assessing Client Fit
In this episode, Angie and John delve into the intricacies of conducting successful discovery or triage calls with prospective clients.
They discuss the importance of initial questionnaires to set the stage, the differences between discovery and triage calls, and share best practices for building rapport without coming off as too personal or salesy.
They emphasize the significance of gauging client coachability, commitment, and ability to afford services. Additionally, they touch upon the pitfalls of offering payment plans and share their experiences with client follow-through and building trust.
The episode wraps up with a teaser for the next topic: how to effectively challenge clients to ensure they’re taking actionable steps towards their goals.
00:00 The Art of Landing a Client: A Candid Conversation
01:08 Navigating Discovery Calls: Strategies and Insights
01:46 Pre-Call Preparation: The Key to Effective Coaching
04:06 The Dynamics of a Successful Discovery Call
06:26 Understanding Client Needs and Coachability
11:26 The Emotional Landscape of Coaching Calls
12:52 Ethics and Techniques in Coaching
16:25 Criteria for a Successful Coaching Relationship
18:15 Navigating Sales and Pricing Strategies
19:33 Addressing Payment Concerns and Strategies
19:55 The Impact of Payment Plans on Program Integrity
21:39 Exploring Client Commitment and Program Value
29:51 The Importance of Trust in Coaching Relationships
32:02 Reflecting on Personal Confidence and Client Satisfaction
35:13 Looking Ahead: Challenges and Client Engagement
Do you have a question or some feedback for John & Angie? You can leave us a free voicemail by going to https://speakpipe.com/thecoachingclinicpodcast and we might just feature you on the show.

In this episode, John and Angie explore the topic of coaching certifications, discussing their personal journeys with obtaining certifications, their mixed feelings and experiences they have had, and the evolving landscape of coaching accreditation.
They address the perceived value of certifications, the industry's movement towards regulation and standardization, and the importance of choosing certifications that genuinely enhance a coach's ability to serve their clients.
Additionally, they examine the necessity of certifications for new coaches, the impact of big-name endorsements, and the importance of ethical practices and continuous learning in the coaching profession.
The conversation also touches on the requirements of certain coaching companies and the significance of having an overarching, well-recognized certification, like those offered by the ICF or EMCC, as a foundation for a coaching career.
Do you have questions or insights about coaching certifications that we didn't cover in the show? Or questions and other topics you'd like us to cover? Maybe you have some feedback about the show? Leave us a voicemail https://speakpipe.com/thecoachingclinicpodcast and we might just feature you on a future show.

00:00 Opening Banter: Self-Awarded Coaching Certificates
01:06 Diving Into the World of Coaching Certifications
01:37 The Mixed Bag of Coaching Certifications
04:31 Personal Journeys and the Value of Certifications
06:43 The Evolution of Coaching and Certification Standards
09:45 Reflecting on the Impact and Necessity of Certifications
12:16 Navigating the Maze of Coaching Certifications
27:54 The Final Verdict on Coaching Certifications
28:59 Closing Thoughts and Future Episodes

Navigating the Coaching Industry: Going Solo vs. Joining a Company
In this podcast episode, Angie and John delve into the complexities of the coaching profession, specifically discussing the advantages and disadvantages of working independently versus under the umbrella of a coaching company like BetterUp.
They share personal experiences and insights into the certification process, client acquisition, income expectations, and the potential limitations of non-compete clauses.
The conversation also touches on the importance of doing thorough research before joining a coaching organization, the value of having a defined niche, and the prospects of building a successful coaching career either independently or as part of a coaching company.
John and Angie encourage listeners to weigh the pros and cons carefully, considering the impact on their long-term career goals in the coaching industry.

00:00 Opening Banter: A Playful Start
01:11 Diving Into the World of Coaching: Solo vs. Company
01:30 Exploring the Pros and Cons of Coaching Companies
03:49 Certification and the Coaching Industry Standards
09:27 The Financial Aspects of Coaching with a Company
14:41 Personal Experiences and Insights on Coaching Careers
16:03 Navigating the Coaching Company Landscape: Questions and Considerations
33:17 Closing Thoughts and Listener Engagement