R Mattison's Podcast G R A P A

GRAPA's social networking manager talks about revenue assurance professional Olusolape Daji, and how being a good revenue assurance pro is like being a good parent.

The big news this summer has been the release of the last Harry Potter movie. Like Harry Potter, we as revenue assurance professionals have the power to decide if we are going to hide behind old technology and complain "I can't do it," or learn new skills and meet the challenge. GRAPA president Rob Mattison discusses how to access the resources required to become an effective revenue assurance wizard.

"The revenue assurance discipline, and the standards provided by GRAPA, provide the revenue assurance professional with a comprehensive set of templates that make it possible to assure any type or level of revenue assurance risk, with a simple set of tools," says GRAPA president Rob Mattison. Learn how CEOs can use revenue assurance to their benefit.

In the second installment of The Beginner's Guide to Revenue Assurance, Rob Mattison tackles the question why do telecoms need revenue assurance at all? "Managers are finding that the methods used in the past, in order to establish control over the accounting, sales, marketing and operational environments simply cannot keep up with today's breakneck pace. The old controls are simply failing." Rob discusses the four symptoms that indicate things are getting out of control, the three key decisions that must be made and four disciplines that drive the revenue assurance process.

It's back to basics as Rob Mattison takes another look at the definition of revenue assurance. "It seems that Revenue Assurance (as promoted by GRAPA at least) is becoming more and more a “top of mind” issue for a lot of C Level executives and even telecoms board members. One of the unfortunate side effects of this renewed attention, is that the first thing we have to do is undo a lot of the confusion, chaos and misinformation that so many people have been spouting." Rob clarifies the definition of revenue assurance for 2011.