Rebel Femme Podcast Mirella Manelli & Yadira Munoz

Welp, we got another bad review on Yelp. But it didn't stop there! This client posted it on Instagram and TikTok too. To find out what happens next, well... You're just going to have to listen to the episode.

In today's episode, we're diving deep into a recent bad Yelp review we received from an unhappy client. As much as we love and appreciate all feedback, we believe it's crucial to address concerns openly and give our side of the story, especially when it affects our salon's reputation.

What's Inside Today's Episode:
1. The Review in Question: We'll read out the review for those who haven't seen it yet.
2. Our Initial Response: How we reached out and our genuine attempt to remedy the situation.
3. Why It Matters: The importance of clear communication between client and stylist for achieving the desired look.
4. The Social Media Impact: Addressing the ripple effect of negative social media posts and how it affects local businesses like ours.
5. Our Commitment: Our promise to you, our valued clients, and how we're ensuring top-quality service every time.

A key point to note: Our salon always encourages clients who aren't 100% satisfied to come back, so our management can see and rectify any issues. In this case, the client refused, making it challenging to find a resolution.

We encourage open dialogue and believe in learning from every experience. We hope this video provides clarity and reassures you of our dedication to exceptional service.

🔗 Yelp Link:
Our Salon's Yelp Page: https://www.yelp.com/biz/rebel-femme-salon-podcast-shop-mission-viejo

If you're listening to this on our podcast, please leave a review and share it with a friend! Every bit of support helps. 💕

Remember, hair journeys have their ups and downs, but together, we can make every day a fabulous hair day! 

Stay stylish! ✨

#HairTalk #SalonStories #YelpReviewsExplained 

FOLLOW US FOR MORE:


https://rebelfemme.com 


PODCAST15 to save on our online store!




INSTAGRAM


https://instagram.com/rebelfemme 






FACEBOOK


 https://facebook.com/RebelFemmeSalon 






TIKTOK


https://www.tiktok.com/@rebelfemme? 






WATCH US LIVE 


https://www.twitch.tv/rebelfemmesalon 






BUY US A DRINK and get a shoutout on our podcast!


https://www.paypal.com/donate/?hosted_button_id=PFYL59MX2VX2C 






FOLLOW MIRELLA & YADIRA ON INSTAGRAM:


 


MIRELLA ~ https://instagram.com/mirellamanelli 




YADIRA ~ https://instagram.com/jedihairmaster 




iTunes - https://itunes.apple.com/us/podcast/rebel-femme-podcast/id1457486223?mt=2 




Stitcher -


https://www.stitcher.com/podcast/rebel-femme-podcast 




Spotify-


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Gloves are how much? Foils too? And color?!?!? If you’ve noticed your hair services have gone up, here are some of the reasons why they have. On the flip side, if you’re a fellow hair artist, have you raised your prices to keep up with the cost of supply?? Let us know on our social pages.

FOLLOW US FOR MORE:
https://rebelfemme.com 
PODCAST15 to save on our online store!


INSTAGRAM
https://instagram.com/rebelfemme 




FACEBOOK
 https://facebook.com/RebelFemmeSalon 




TIKTOK
https://www.tiktok.com/@rebelfemme? 




WATCH US LIVE 
https://www.twitch.tv/rebelfemmesalon 




BUY US A DRINK and get a shoutout on our podcast!
https://www.paypal.com/donate/?hosted_button_id=PFYL59MX2VX2C 




FOLLOW MIRELLA & YADIRA ON INSTAGRAM:
 
MIRELLA ~ https://instagram.com/mirellamanelli 


YADIRA ~ https://instagram.com/jedihairmaster 






iTunes - https://itunes.apple.com/us/podcast/rebel-femme-podcast/id1457486223?mt=2 


Stitcher -
https://www.stitcher.com/podcast/rebel-femme-podcast 


Google Play-
https://playmusic.app.goo.gl/?ibi=com.google.PlayMusic&isi=691797987&ius=googleplaymusic&apn=com.google.android.music&link=https://play.google.com/music/m/Iyampba7wcnktvv5avgzseaxylu?t%3DRebel_Femme_Podcast%26pcampaignid%3DMKT-na-all-co-pr-mu-pod-16 


Spotify-
https://open.spotify.com/episode/4WfH95etMPjsWrOGaURSh6?si=fbK7LOJDRoKVW3-RVyExWA 




Support the show

There’s a viral video floating around social media platforms talking about stylists need to get their head out of their a**es and it really all just boils down to customer service. Has the industry forgotten about it? Have we all been inflated with egos so big that we have forgotten our clients and future clients deserve some basic client service? Or have our clients been asking for the moon, the stars, and the sky in 2 hours and forgotten we are just as human as they are?? Listen in, let us know on our socials what you all think.


FOLLOW US FOR MORE:
https://rebelfemme.com 
PODCAST15 to save on our online store!


INSTAGRAM
https://instagram.com/rebelfemme 




FACEBOOK
 https://facebook.com/RebelFemmeSalon 




TIKTOK
https://www.tiktok.com/@rebelfemme? 




WATCH US LIVE 
https://www.twitch.tv/rebelfemmesalon 




BUY US A DRINK and get a shoutout on our podcast!
https://www.paypal.com/donate/?hosted_button_id=PFYL59MX2VX2C 




FOLLOW MIRELLA & YADIRA ON INSTAGRAM:
 
MIRELLA ~ https://instagram.com/mirellamanelli 


YADIRA ~ https://instagram.com/jedihairmaster 






iTunes - https://itunes.apple.com/us/podcast/rebel-femme-podcast/id1457486223?mt=2 


Stitcher -
https://www.stitcher.com/podcast/rebel-femme-podcast 


Google Play-
https://playmusic.app.goo.gl/?ibi=com.google.PlayMusic&isi=691797987&ius=googleplaymusic&apn=com.google.android.music&link=https://play.google.com/music/m/Iyampba7wcnktvv5avgzseaxylu?t%3DRebel_Femme_Podcast%26pcampaignid%3DMKT-na-all-co-pr-mu-pod-16 


Spotify-
https://open.spotify.com/episode/4WfH95etMPjsWrOGaURSh6?si=fbK7LOJDRoKVW3-RVyExWA 




Support the show

Yelp reviews, we love some good constructive feedback!  But we kinda just say WELP when  you wait a whole year to leave a review for a stylist that isn’t even in the space anymore. In this episode we get to talk about our side of these less than stellar yelp reviews that Rebel Femme has received over the past few months about a handful of stylists that are no longer with us.


FOLLOW US FOR MORE:
https://rebelfemme.com 
PODCAST15 to save on our online store!


INSTAGRAM
https://instagram.com/rebelfemme 




FACEBOOK
 https://facebook.com/RebelFemmeSalon 




TIKTOK
https://www.tiktok.com/@rebelfemme? 




WATCH US LIVE 
https://www.twitch.tv/rebelfemmesalon 




BUY US A DRINK and get a shoutout on our podcast!
https://www.paypal.com/donate/?hosted_button_id=PFYL59MX2VX2C 




FOLLOW MIRELLA & YADIRA ON INSTAGRAM:
 
MIRELLA ~ https://instagram.com/mirellamanelli 


YADIRA ~ https://instagram.com/jedihairmaster 






iTunes - https://itunes.apple.com/us/podcast/rebel-femme-podcast/id1457486223?mt=2 


Stitcher -
https://www.stitcher.com/podcast/rebel-femme-podcast 


Google Play-
https://playmusic.app.goo.gl/?ibi=com.google.PlayMusic&isi=691797987&ius=googleplaymusic&apn=com.google.android.music&link=https://play.google.com/music/m/Iyampba7wcnktvv5avgzseaxylu?t%3DRebel_Femme_Podcast%26pcampaignid%3DMKT-na-all-co-pr-mu-pod-16 


Spotify-
https://open.spotify.com/episode/4WfH95etMPjsWrOGaURSh6?si=fbK7LOJDRoKVW3-RVyExWA 






Support the show

Every season comes with change annnnnd let’s just say the past two seasons hit us like a truck with all the highs and lows we faced. Don’t worry though, your girls are tough and thriving more than ever :insert cheeky hair flip here: ! Listen in as we tell you what’s up and what’s been going down at Rebel Femme.


FOLLOW US FOR MORE:
https://rebelfemme.com 
PODCAST15 to save on our online store!


INSTAGRAM
https://instagram.com/rebelfemme 




FACEBOOK
 https://facebook.com/RebelFemmeSalon 




TIKTOK
https://www.tiktok.com/@rebelfemme? 




WATCH US LIVE 
https://www.twitch.tv/rebelfemmesalon 




BUY US A DRINK and get a shoutout on our podcast!
https://www.paypal.com/donate/?hosted_button_id=PFYL59MX2VX2C 




FOLLOW MIRELLA & YADIRA ON INSTAGRAM:
 
MIRELLA ~ https://instagram.com/mirellamanelli 


YADIRA ~ https://instagram.com/jedihairmaster 






iTunes - https://itunes.apple.com/us/podcast/rebel-femme-podcast/id1457486223?mt=2 


Stitcher -
https://www.stitcher.com/podcast/rebel-femme-podcast 


Google Play-
https://playmusic.app.goo.gl/?ibi=com.google.PlayMusic&isi=691797987&ius=googleplaymusic&apn=com.google.android.music&link=https://play.google.com/music/m/Iyampba7wcnktvv5avgzseaxylu?t%3DRebel_Femme_Podcast%26pcampaignid%3DMKT-na-all-co-pr-mu-pod-16 


Spotify-
https://open.spotify.com/episode/4WfH95etMPjsWrOGaURSh6?si=fbK7LOJDRoKVW3-RVyExWA 






Support the show

Uh - oh... we're talking about the C word... the Vid, the Corona. 

We at Rebel Femme want to create a safe place for you to feel comfortable to talk about your experiences. We did the research about the illness and the effects it causes to your hair. We noticed a common thread in the after math of having Covid, and it was hair loss. 

If you've experienced hair loss after having covid, give this a listen. We have broken it down for you, and have designed services to give you your confidence back. We talk about what those services are, how to combat the inevitable, and what steps you can take to protect your hair.

If you're ready to talk to a professional, book a consultation with one of our stylists and let's have a conversation. 

FOLLOW US FOR MORE:
https://rebelfemme.com 
PODCAST15 to save on our online store!


INSTAGRAM
https://instagram.com/rebelfemme 




FACEBOOK
 https://facebook.com/RebelFemmeSalon 




TIKTOK
https://www.tiktok.com/@rebelfemme? 




WATCH US LIVE 
https://www.twitch.tv/rebelfemmesalon 




BUY US A DRINK and get a shoutout on our podcast!
https://www.paypal.com/donate/?hosted_button_id=PFYL59MX2VX2C 




FOLLOW MIRELLA, YADIRA & LISA ON INSTAGRAM:
 
MIRELLA ~ https://instagram.com/mirellamanelli 


YADIRA ~ https://instagram.com/jedihairmaster 


LISA ~ https://instagram.com/artistryoflisag 




iTunes - https://itunes.apple.com/us/podcast/rebel-femme-podcast/id1457486223?mt=2 


Stitcher -
https://www.stitcher.com/podcast/rebel-femme-podcast 


Google Play-
https://playmusic.app.goo.gl/?ibi=com.google.PlayMusic&isi=691797987&ius=googleplaymusic&apn=com.google.android.music&link=https://play.google.com/music/m/Iyampba7wcnktvv5avgzseaxylu?t%3DRebel_Femme_Podcast%26pcampaignid%3DMKT-na-all-co-pr-mu-pod-16 


Spotify-
https://open.spotify.com/episode/4WfH95etMPjsWrOGaURSh6?si=fbK7LOJDRoKVW3-RVyExWA 




Support the show