The Sorted Post-Purchase Podcast Sorted

 Join Shaun Weston from Sorted as he sits down with Pavlo Zheldak, chief delivery officer at Acropolium, to delve into the transformative impact of cloud computing on logistics and supply chain management. Discover how decentralisation, real-time data and cost-effective strategies are not just buzzwords but real benefits that could revolutionise how we manage routes, inventory and scalability in response to demand.

We’ll tackle the challenges too – from fitting cloud solutions to specific business models to navigating data security concerns. Plus, don't miss out on practical, actionable tips that could elevate your logistics operations. Please enjoy the show!

Find out more about the world of post-purchase, and subscribe to our newsletter to stay up to date with new content, at https://sorted.com/

 Ever wonder why some shopping experiences feel like they're tailored just for you? Join Shaun Weston and Dan Greenall in the latest episode of The Sorted Post-Purchase Podcast, where we dive into the magic of personalisation in retail. It's not just about using customer data. It's about transforming your shopping experience from mundane to marvellous!

From data-driven decisions to revolutionising your retail journey, we're unpacking how knowing your customers better can mean delivering joy right to their doorsteps. Think bespoke delivery experiences, personalised communication that makes you feel seen, and marketing moments that hit just right.

Whether you're a retailer looking to elevate your game, or a shopper curious about the future of your online carts, this episode promises insights and maybe even a few "aha!" moments about the value of personalisation in making the post-purchase journey unforgettable.

Tune in to discover how leveraging customer data isn’t just changing the game – it's creating a whole new playing field.

Find out more about the world of post-purchase, and subscribe to our newsletter to stay up to date with new content, at https://sorted.com/

In this episode of The Post-Purchase Podcast, join Shaun Weston and Dan Greenall from Sorted as they dive deep into the world of ecommerce with a candid conversation about the all-too-familiar question every online shopper has asked: "Where is my order?" (WISMO). It's more than just a question – it's a pivotal moment that can define the success and growth of any ecommerce business.

As they navigate through the bustling, crowded markets of today's retail world, Shaun and Dan shed light on the remarkable challenges retailers face in standing out. They share insider knowledge on the game-changing power of personalisation – not just as a buzzword, but as a true differentiator that can make or break customer engagement.
But how do you personalise a delivery experience? Our hosts don't just pose the question; they dive into the role of cutting-edge technology that's making it possible.

They discuss the critical importance of weaving together shipment data and carrier tracking events into a coherent narrative that retailers can use to delight their customers.

The conversation doesn't shy away from the nitty-gritty, either. Shaun and Dan tackle the tough challenges of data integration head-on, revealing the transformative power of platforms that turn mundane tracking events into meaningful, engaging stories for customers.

And for the finale? A forward-looking discussion on "navigating the unhappy path” – those moments when things don't go as planned. Our hosts explore how retailers can harness the power of customer data not just to react, but to be proactive in their communications, turning potential disappointments into opportunities for positive engagement and growth.

Tune in for an enlightening journey through the challenges and triumphs of ecommerce, and come away with actionable insights that could redefine how you think about delivery, customer satisfaction and growth in the digital age.

Find out more about the world of post-purchase, and subscribe to our newsletter to stay up to date with new content, at https://sorted.com/

We're back for another bonus episode! 

This time, Dan Greenall (VP of Product and Marketing) chats to Kerry Duff (Track Product Manager) about all the ways we're seeing retailers lower their final mile costs - using contact deflection, customer contact reduction and other tactics. 

Touching on drop ship comms, scam emails and much more - this isn't one to miss.

Find out more about the world of post-purchase, and subscribe to our newsletter to stay up to date with new content, at https://sorted.com/

By popular demand, we’ve treated you to another episode of the Sorted Retail Sessions podcast.
Paul Hill, our Customer Success Director, and Dan Greenall, our VP of Product and Marketing, sit down to discuss something that a lot of retailers are working on at the moment - carriage cost efficiencies, and final mile budget optimisations. 
Smart parcel allocation, PUDO, carrier contract negotiations, delivery and logistics tips – it’s all in here.

Find out more about the world of post-purchase, and subscribe to our newsletter to stay up to date with new content, at https://sorted.com/

Hear from Vickey, our inhouse carrier expert, and find out how growing retailers can boost their brand image through developing a high-class delivery experience. She shares the essential post-purchase elements that every ecommerce business should consider – from carrier suitability, fuel costs, carrier negotiations, brand comms and even when the delivery goes wrong.
Recorded September 2022

Find out more about the world of post-purchase, and subscribe to our newsletter to stay up to date with new content, at https://sorted.com/