This is The Black Box. Emergency Response Executive Ken Jenkins draws from his years of experience in Deployment, Logistics, Planning, and After-Action Analysis to take you inside The Black Box.
Episode 12: The Rant & Rave Episode
Ken flies solo this week to discuss perplexing issues about the effectiveness of a solid emergency response plan. He reviews exercises and drills, and discusses how signing a check doesn't absolve liability regarding third party vendors and how they represent an organization during crisis.
Episode 11: United Airlines, Public Relations and the Power of Social Media
Ken offers an inside look into United Airlines’ recent situation involving a viral video of a passenger being forcibly removed from an aircraft and the impact of social media and the airlines own response to the situation. Ken invites Jeff Crilley, President and CEO of Real News PR, into the studio to analyze United’s response to the incident and discuss the PR backlash that followed United’s response.
Episode 10: Securing The Skies (Part 2)
Ken and Larry continue the conversation from Episode 9, with Larry recalling several more peculiar corporate security and aviation stories from his time serving in the FBI through his tenure at American Airlines to his current position as the head of Security for the Dallas Cowboys.
Episode 9: Securing the Skies (Part 1)
Ken invites longtime friend and colleague Larry Wansley into the studio to reflect on his career in public security which includes his background as a former marine, his experience as an FBI agent and the various accident responses including the 9/11 terror attacks while serving as the Managing Director of Security for American Airlines. Ken and Larry discuss the various aspects of maintaining security in the aftermath of an adverse event.
Episode 8: Litigating Disaster
Ken welcomes former American Airlines Managing Director of Risk and longtime colleague Christa Hinckley into the studio to reflect on her career in disaster litigation and offer insight into the impact of legal proceedings in the wake of a tragedy.
Episode 7: Value-Driven Crisis Response
In Episode 7 of The Black Box, Ken Jenkins is joined by Lee Taft, an expert in values-driven crisis response and the role of apology in prompting forgiveness in the wake of an adverse event. Ken & Lee discuss liability fears, apology, and airline standards and practices and also examine the delicate line companies walk when bridging legal and humanistic response to errors.