The Service Management Social The ITSM Consultancy

Believe it or not, this is something regularly discussed in the ITSM Community, with many having their own opinion on what ESM actually is; how it’s being adopted; and the value it brings to businesses as they look to become Digital Enterprises!

I’m joined by David Cannon (Lead Editor & Author of ITIL© 4, and HDI Top 25 Influencer of 2021) and Marc Bieybuck (syneXeos) to explore this further.

Service Change, Transition & Transformation vs. User Adoption with:


Chris Byrne - The ITSM Consultancy
David Barrow – Independent Consultant & Author
Rob York - Senior Engagement Manager - ServiceNow
Simon Reeves - Associate Director, Service Delivery & Management - EBRD

IT Cost Transparency with:


Chris Byrne - The ITSM Consultancy
David Barrow – Independent Consultant & Author
Rob York - Senior Engagement Manager - ServiceNow
Simon Reeves - Associate Director, Service Delivery & Management - EBRD

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Managing Business Risks through good Service Management Practices with:


Chris Byrne - The ITSM Consultancy
Amy Gavin - Director of Service Delivery (UK & Europe) - Savills
David Barrow – Independent Consultant & Author
Rob York - Senior Engagement Manager - ServiceNow
Simon Reeves - Associate Director, Service Delivery & Management - EBRD

Driving Business Value through IT with:


Chris Byrne - The ITSM Consultancy
Amy Gavin - Director of Service Delivery (UK & Europe) - Savills
David Barrow – Independent Consultant & Author
Rob York - Senior Engagement Manager - ServiceNow
Simon Reeves - Associate Director, Service Delivery & Management - EBRD

Business Aligned Service Architecture with:


Chris Byrne - The ITSM Consultancy
Amy Gavin - Director of Service Delivery (UK & Europe) - Savills
David Barrow – Independent Consultant & Author
Rob York - Senior Engagement Manager - ServiceNow
Simon Reeves - Associate Director, Service Delivery & Management - EBRD