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In this series we will discuss Contact Center industry trends and best practices, as well as sharing success stories and pain points with some of the most innovative professionals in the industry. Join us as we learn and grow together in order to provide world class customer service to each and every one of our clients.

Working Smarter: Presented by Calabrio Calabrio

    • Näringsliv

In this series we will discuss Contact Center industry trends and best practices, as well as sharing success stories and pain points with some of the most innovative professionals in the industry. Join us as we learn and grow together in order to provide world class customer service to each and every one of our clients.

    Episode 5: Shep Hyken

    Episode 5: Shep Hyken

    In this conversation we talk about what world-class customer service really looks like, delivering moments of magic, and how important company culture is to being successful in the customer service world.

    • 31 min
    Episode 4: Caryn Yurkstas from Paychex

    Episode 4: Caryn Yurkstas from Paychex

    Caryn Yurkstas discusses the strategies surrounding corporate acquisitions and implementing WFM for an organization that has never used it previously.

    • 31 min
    Episode 3: Jim Tincher from Heart of the Customer

    Episode 3: Jim Tincher from Heart of the Customer

    Jim Tincher discusses the importance of Customer Journey Mapping

    • 31 min
    Episode 2: Nicole Price from Radial

    Episode 2: Nicole Price from Radial

    Nicole Price from Radial joins us to discuss the importance of the Customer Experience

    • 25 min
    Episode 1: Daniel Rio from Zovio

    Episode 1: Daniel Rio from Zovio

    Daniel Rio from Zovio visits us in the studio to share his experiences in the Customer Service industry

    • 23 min
    Episode 0: Introduction and Welcome

    Episode 0: Introduction and Welcome

    In this episode I explain who I am and the purpose of this podcast and why you should tune in!

    • 8 min

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