Are You Listening To Your Team‪?‬ Customer Service Academy

In this episode I discuss the best ways to hear and engage your teams for success:
-Employee Surveys
-Town Hall Meetings
-Employee Net Promoter Scores
-Sharing results with employees
 
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It's time for the great service comeback!
 
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
 
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
 
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