62 episodes

Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and will share strategies and tactics that work in the real world on the front lines of service. Who's ready to IGNITE YOUR SERVICE!

Learn more today at https://www.igniteyourservice.com/comeback. You can also email me at tony@igniteyourservice.com or call/text 606-356-7447.

Customer Service Academy Tony Johnson

    • Business

Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and will share strategies and tactics that work in the real world on the front lines of service. Who's ready to IGNITE YOUR SERVICE!

Learn more today at https://www.igniteyourservice.com/comeback. You can also email me at tony@igniteyourservice.com or call/text 606-356-7447.

    The Circle of Leadership Excellence

    The Circle of Leadership Excellence

    How to Select, Train, Engage, Execute, Recognize, and Sustain through leadership.

    In this episode, I talk about the STEERS model of Leadership:.  

    1. Leadership is an everyday activity
    2. Selecting the right team is about attitude and culture
    3. Engage teams through recognition and communication
    4. Sustain results through validation


    https://www.igniteyourservice.com/

    • 21 min
    Creating Streamlined and Engaging Online Experiences With Jeremy Parker

    Creating Streamlined and Engaging Online Experiences With Jeremy Parker

    In this episode Jeremy Parker from Swag.com joins us to talk about marketing, promotion, and e-commerce.


    1. Being customer obsessed helps keep the customer at the forefront


    2. Marketing gamification highlights your brand and makes the buying process engaging for customers


    3. Make the buying process simple and look at the process from the customer's point of view


    4. Automation is the next step in online purchasing


    Visit us at https://www.igniteyourservice.com/

    • 26 min
    5 Pandemic Service Adaptations That Have Become Price of Entry

    5 Pandemic Service Adaptations That Have Become Price of Entry

    What did you change that customers want to keep?

    In this episode, I talk about the 5 ways you may have adapted service for your customers that they will expect you to keep post pandemic.

    You can get the huddle communication tool free here:  https://www.igniteyourservice.com/huddle

    1. Health and safety standards

    2. Easy cancellations and changes

    3. Virtual solutions
    4. "Just for me" service
    5. Pick up, delivery, and mobile


    It's time for the great service comeback!

    • 18 min
    Are You Listening To Your Team?

    Are You Listening To Your Team?

    Your team will give you the insights you need to lead them with impact

    In this episode I discuss the best ways to hear and engage your teams for success:

    -Employee Surveys

    -Town Hall Meetings

    -Employee Net Promoter Scores

    -Sharing results with employees




    Get the free huddle form:  https://www.igniteyourservice.com/huddle


    Get the Free Employee Engagement Worksheet:  https://www.igniteyourservice.com/coaching

    • 20 min
    Great Leaders Ask the Best Questions

    Great Leaders Ask the Best Questions

    Genuine curiosity will help you understand your team and customers.

    In this episode, I talk about how leadership curiosity can help you understand employee and customer experiences in your business.

    1.  Ask Lots of Questions

    2.  Don't play "gotcha"

    3.  Show genuine curiosity in others

    4.  Hone your BS meter


    It's time for the great service comeback!

    • 14 min
    Building Collaboration Through the Future of Workplace Design with Barbara Boden

    Building Collaboration Through the Future of Workplace Design with Barbara Boden

    In this episode, I interview Barbara Boden about the future of the workplace, employee experience, and amenities.

    1. Health and safety will dominate the needs of employees in all aspects of their workplace experience


    2. Food is heart of all amenities - it is the place where employees gather and know it's okay to slow down to take a break


    3. Companies will have to win the war for talent in the future as the economy continues to restart

    • 26 min

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