The Intuitive Customer, hosted by Colin Shaw, recognized as a global influencer in Customer Experience and Prof. Ryan Hamilton, Emory University, USA. We discuss how you can improve your Customer Experience and gain growth by understanding your Customer's behavior.
Brought to you by Beyond Philosophy through our consultancy, training and market research.
How Good A Liar Are You Really? Does Lying Affect Your Customer Experience?
Everybody lies, from little white lies that don’t hurt anybody to giant whoppers that can topple an empire. Interestingly, we not only lie to other people but also to ourselves. Lies are poison to your Customer Experience and don’t do anything good for the customer-driven growth you hope to inspire with it.
In this episode, we tell the truth about lying to customers. We discuss the reasons why people lie, their justifications for it, and the reasons why lying isn’t a good idea.
The Massive Gap Between Customer Expectations and Organization’s Ability Post Pandemic
Does a massive gap exist between what customers expect and what organizations can provide as we come out of COVID? Per research from Verint, the voice of customer experts, it appears we are, and many companies' 2021 success is about to fall into it and disappear.
In this episode, we speak with Verint's Nancy Porte, VP Global Customer Experience, CCXP, about why half of the companies aren't ready to support customers in 2021—and what you can do about it if you are one of them.
ZERO Cost! How To Use Behavioral Science To Improve Your Customers Experience
We got mail! One of our listeners asked us how businesses with a small budget could employ behavioral science concepts to improve their experience at little or no cost. We shared 11 of our zero cost (or at least next to nothing) strategies for using the concepts we talk about on this podcast. In this episode, we talk about what you should do before you implement a new customer experience moment designed with concepts from the behavioral sciences and how you can get started with little to no budget to spend.
How To Build UNBREAKABLE Relationships With Your Customers
Many brands face a big problem, and don’t know it. They lost momentum with their customer relationships during the pandemic and risk losing them to the competition. However, brands can take steps now to fix their relationships—and they should make it their first priority. In this episode, we talk with Jason Ten-Pow, President of the ONR CX and author of the new book, UNBREAKABLE: A proven process for building relationships with customers, about how to build deep and profitable relationships with custome
The 10 Most Effective Ways to Influence Your Customer Behavior
Your emotions rule many decisions. Your rationality weighs in, too, but often lets your emotions call the shots. Understanding how these two thinking systems work together to make decisions is vital for getting customers to make decisions that lead to customer-driven growth.
This episode explores the theories behind customer decision-making. We share practical advice on how you can use both systems of thinking to meet customers where they are so you can move customer behavior to where you need them to be.
5 Rules for Successfully Managing Your Company Politics
There is no escaping company politics, no matter where you work. Understanding how to play the game is essential to getting your Customer Experience agenda off the ground. However, there is no training at the employee orientation on how to manage company politics.
In this episode, we share the 5 rules we have for successfully managing your company politics pulled from a lifetime of navigating them ourselves. We share what works, what doesn’t, and even what is more important to your career in the long run