100 episodes

No Vacancy with Glenn Haussman is the travel industry’s most exciting podcast. We speak to the CEOs, influencers and leaders to go behind the scenes of the hotel and travel business.
Host Glenn Haussman is a well know travel industry personality, renowned industry speaker, writer, consultant, and publisher of novacancynews.com.

No Vacancy with Glenn Haussman Glenn Haussman

    • Entrepreneurship

No Vacancy with Glenn Haussman is the travel industry’s most exciting podcast. We speak to the CEOs, influencers and leaders to go behind the scenes of the hotel and travel business.
Host Glenn Haussman is a well know travel industry personality, renowned industry speaker, writer, consultant, and publisher of novacancynews.com.

    Drive Guest to your hotel with technology and loyalty programs!

    Drive Guest to your hotel with technology and loyalty programs!

    CRM and loyalty technology are hot now, but are they working? According to our guest, Ryan MacDonald, the advances in technology is allowing hoteliers to get in front of a larger demographic to convert them to loyalty members, primarily those Millennial corporate travelers. Hear how Palm Holdings is managing loyalty and what else is working for hoteliers.
    Guest: Ryan MacDonald, VP of Revenue Management & E-Commerce, Palm Holdings
    Time: 33 min
    Sponsors: apeleo and cendyn

    • 32 min
    No Vacancy #191: ESA On How They Reinvented Property Prototype Design

    No Vacancy #191: ESA On How They Reinvented Property Prototype Design

    First up, Matthew Humphreys, GM at Hyatt Regency San Francisco. He shares his story about an innovative way he created more sellable space in the property. Get inspired!


    Then, we speak to a panoply of ESA folks including Jim Alderman, EVP and CDO, Amy Hollis, Director of Design, Extended Stay America, Paul Fraser, VP, Construction at Extended Stay America and Philip Lee, Director Of Construction.

    • 57 min
    No Vacancy #190: Hilton’s New ‘Tempo’, Plus, Backstage w/ Sonesta GM

    No Vacancy #190: Hilton’s New ‘Tempo’, Plus, Backstage w/ Sonesta GM

    First up, Jay Wiendl, he’s the GM at Sonesta Resort Hilton Head Island discusses what it takes to run the resort and connect with customers.

    Then, Phil Cordell, Global Head of New Brand Development at Hilton, reveals everything you need to know about Tempo by Hilton, a new brand focused on the modern achiever.

    • 1 hr 11 min
    Hotel Tech #33: Closing the Digital Marketing/ Revenue Management Gap

    Hotel Tech #33: Closing the Digital Marketing/ Revenue Management Gap

    Is the lack of interdisciplinary knowledge between Revenue Managers and Digital Marketers contributing to a hotel’s challenge of connecting with the guest? Do uncorrelated metrics drive a wedge between the departments? Can hotels articulate the problems they are trying to solve with technology, before buying technology, empowering both disciplines to work towards the same goals? Our guest, Dan Wacksman, walks us through what brings these two groups together so we can book more rooms and be more profitable

    • 38 min
    Bonus Episode: Mark Woodworth, Gary Mendell and Shatterproof

    Bonus Episode: Mark Woodworth, Gary Mendell and Shatterproof

    Addiction in hospitality is 2x national average! We’re discussing this issue, what you can do about it, helping those around you and sharing news about the third annual Shatterproof Hospitality Heroes Reception at ALIS on January 28 from 6:15-7:30 p.m. that’s honoring Woodworth. 
    The reception honors Woodworth an integral part of uniting hospitality industry leaders to raise awareness and shatter the stigma of addiction.  

    • 49 min
    No Vacancy #189: An Alaskan Hospitality Adventure; And the Master Hotel Opening GM

    No Vacancy #189: An Alaskan Hospitality Adventure; And the Master Hotel Opening GM

    First up, Dieter Schmitz, area GM with the Lore Group, who’s become a specialist at being a hotel’s opening GM. We discuss this unexpected career journey and his most recent assignment, the Riggs bin Washington, DC.

    Then, Steve Solari of Meir Lake. He took and abandoned sleep away camp in the Alaskan wilderness and turned it into a luxury hotel and event center. And it’s crushing it. Here’s how he did it.

    • 1 hr 5 min

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