Consumer Duty: What duty do insurers have to their customers‪?‬ (Re)thinking insurance

In this episode of (Re)thinking Insurance, Jenelle Cherrie is joined by Donna Cowell and Jonathan Richards to discuss the implementation of Consumer Duty and the obligations that insurance companies have to ensure good customer outcomes.
They explore the changes they've seen in the market so far, some of the challenges insurers are facing complying with the Duty as well as the benefits that instilling a customer centric culture can bring to organizations.