251 episodes

Helping Businesses Achieve Breakthroughs with Innovative Disruption & Conversational AI

Engati CX engati

    • Technology

Helping Businesses Achieve Breakthroughs with Innovative Disruption & Conversational AI

    From NPS and VOC to Happiness Driven Growth | Rosaria Cirillo on Engati CX

    From NPS and VOC to Happiness Driven Growth | Rosaria Cirillo on Engati CX

    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-contentRosaria Cirillo is a Happiness Change Catalyst, Author, and Founder of Wow Now Customer Experience. She’s also the author of Yellow Factor, a book covering nine ways that cultivating Happiness in business can drive growth, productivity, and prosperity, and a series of artistic and inspirational books such as “My Circle of Connections” and “Words of Wisdom Nurturing Our World”. In addition, she recently published also the “Wow Now HCX Masterclass Compendium, a concise guide to Human-Centered and Happiness-Contributing Experience Leadership”Link to her book-  her book link- https://wownow.eu/books/  Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/#EngatiCX #digital #CX #customers #business

    • 29 min
    The golden triangle of CX systems | Olga Budieri on Engati CX

    The golden triangle of CX systems | Olga Budieri on Engati CX

    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-contentOlga Budieri, Global Head of Customer Experience for Aramex, talks about different customer ecosystems in the supply chain and logistics industry and elaborates on how the CX transformation projects impact the company’s processes and what needs to be accommodated to redesign the processes. She also showers some light on the Net Promoter Score (NPS) system that she designed and managed across different functional domains.Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/#EngatiCX #digital #CX #customers #voc #B2B #B2C

    • 28 min
    Conquering the barriers of omnichannel communication | Rui Santos on Engati CX

    Conquering the barriers of omnichannel communication | Rui Santos on Engati CX

    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-contentRui Santos, Speaker, Professor, and Customer Experience Consultant, talks about the use of conversational commerce tools like chatbots to enhance the shopping experience. He tells us about the hidden challenges when transitioning from operating in silos to omni-channel customer service and shares some tips for building an omni-channel service strategy.Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/#EngatiCX #digital #CX #customers #omnichannel #conversationalcommerece #chatbots

    • 18 min
    How organisations can deliver great CX in 2021 | Jo Boswell on Engati CX

    How organisations can deliver great CX in 2021 | Jo Boswell on Engati CX

    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-contentJo Boswell, Director of Sentio-B Ltd, talks about the customer experience landscape being changed since the pandemic and the trends predicted for 2021. She discusses whether technology can get in the way of delivering a quality customer experience. She advises to startups and SMEs, who don’t necessarily have access to the most sophisticated tools and technology, on how to get better at CX.Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/#EngatiCX #digital #CX #customers #SMEs #technology

    • 31 min
    How customer-centricity builds better products | Ivy Ikpeme Mbakwem on Engati CX

    How customer-centricity builds better products | Ivy Ikpeme Mbakwem on Engati CX

    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-contentIvy Ikpeme-Mbakwem, Chief Experience Officer at Africa Prudential Plc, talks about how can organizations uplift women in business to liberate their minds in a way that contributes towards sustainable growth and empowerment. She also tells us about how can organizations leverage disruptive technology and apply human-centric design to create products that help make the customer experience vision come to light. She also shares some tips and tricks in creating customer experience vision and strategies.Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/#EngatiCX #digital #CX #customers #womenempowerment #technology #customerexperience"

    • 24 min
    Accelerating innovation | Shnay Chohan on Engati CX

    Accelerating innovation | Shnay Chohan on Engati CX

    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-contentShnay Chohan, Senior AI Product Manager of Digital Technology at NatWest Group, talks about the future of AI in financial services and the changes we can see in the near future, and how has AI impacted the way in which financial services industry serves the economy. He also discusses whether the current financial regulations are adequate for overseeing an AI-driven industry.Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/#EngatiCX #digital #CX #customers #AI #technology

    • 17 min

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