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What have your experiences in online shopping been like? Good? Bad? What happens when things don't arrive, or need to be returned? what if you need to complain? Who do you call? Can you even call anyone at all? And what about the rest of life? Sometimes you just need to talk to someone. But what if you don't have anyone? As we get older, these things become more and more relevant, both for ourselves and our elderly loved ones. The more we march towards an online future and the world of social media, the more it seems we connect less with each other. even though we are connecting more. That doesn't make any sense does it? Don't worry - we'll untangle it for you! It's another Ground Level y'all! With Lofty, Denis-Jose, Browny and telephone Dan!