11 min
Ep. 6 - The Need-Sensor #BCGBankBites with Jörg Erlebach
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- Business
In order to survive and remain relevant, traditional banks need to change fundamentally and transform from product verticals to customer centrals. Personalized offerings, led by deep customer insights, as well as speed and agility of adoption are of the essence to build back meaningful engagement with customers. In this episode I am joined by my BCG colleague and Associate Director, Sree Dasgupta.
In order to survive and remain relevant, traditional banks need to change fundamentally and transform from product verticals to customer centrals. Personalized offerings, led by deep customer insights, as well as speed and agility of adoption are of the essence to build back meaningful engagement with customers. In this episode I am joined by my BCG colleague and Associate Director, Sree Dasgupta.
11 min