171 episodes
Service Industry Success Brian Harding
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- Business
Service industry business expert Brian Harding draws upon his many years of experience to share insights, strategies, tactics, and ideas to help business owners in service industries (like contractors, home and auto repair services, IT providers, CPAs, and B2B businesses) overcome challenges in their businesses. Brian takes on a wide range of topics small business owners face with growth, delegating, customers, employees, and processes, as well as the internal struggles and fears small business owners must overcome to build the business and lifestyle they dream of.
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171. Getting Genuine Buy-in on Customer Service Expectations
Sometimes it’s harder to get genuine buy in on customer service expectations than getting buy in on expectations with the technical work we do.
We talk about how we must do this or that thing because it’s critical to providing the experience we want for our valued customers.
But there are challenges with getting a team of people to truly take these things - not related to the technical work we do - as seriously as they do the things that highlight their expertise.
Today I’ll share one of my favorite ways to get real buy in on doing the things we must do well, and have nothing to do with the technical work we perform.
Check out Brian's new group: Business TIPS!
For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitability
Learn more at: http://www.joinbusinesstips.com
Get more at: https://www.serviceindustrysuccess.com -
170. How Can I Make Sure My Business is Scalable?
Dan writes in and asks “How can I ensure my business is scalable?”
While there are many ways to answer this, I’m going to focus on the 3 things that I think were the biggest reasons our business scaled so fast and so well.
Tune in to hear what they are!
Check out Brian's new group: Business TIPS!
For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitability
Learn more at: http://www.joinbusinesstips.com
Get more at: https://www.serviceindustrysuccess.com -
169. Three Priorities We Must Sacrifice to Grow
By default, we want it all.
All the time… All the money… The comfort, simplicity, and ease…
And especially all the growth!
But, there are many periods of time in which we must choose what we really want because aiming for everything will result in us getting none of the things.
This week, I’ll cover three critical examples
Check out Brian's new group: Business TIPS!
For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitability
Learn more at: http://www.joinbusinesstips.com
Get more at: https://www.serviceindustrysuccess.com -
168. A Basic, Three-Step Manager Training Process
We need to put good managers, leaders, and decision-makers in place to build a business that doesn’t require us to oversee every import decision, or drive every critical behavior.
But how do we teach people we put into leadership roles to do well at the things we will ask of them.
In this episode, I share a simple, three-step process that is a fundamental part of how I teach leaders to do leadership.
Check out Brian's new group: Business TIPS!
For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitability
Learn more at: http://www.joinbusinesstips.com
Get more at: https://www.serviceindustrysuccess.com -
167. The Exact Moment I Knew We Were Going to Crush it
As entrepreneurs and business leaders, we are much more likely to have massive concerns of failure than we are to huge amounts of confidence that our success will exceed our wildest dreams.
For me, there was one moment that I knew that was exactly what was going to happen for us and our company.
Tune in and I’ll tell you about that moment and how it can help you with your team.
Check out Brian's new group: Business TIPS!
For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitability
Learn more about Business TIPS at: http://www.joinbusinesstips.com
Get more at: https://www.serviceindustrysuccess.com -
166. What are the Best Practices for Talent Acquisition and Retention?
As talent availability is beginning to open up a little bit, it’s time to start thinking about how we will go get - and keep – the talented employees that will help us succeed.
Tune in to see what has worked for me and those I help.
Check out Brian's new group: Business TIPS!
For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitability
Learn more at: http://www.joinbusinesstips.com
Get more at: https://www.serviceindustrysuccess.com
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