CX Confessions: The Customer Experience Show Khoros

In this episode of CX Confessions: The Customer Experience Show, host Staci Satterwhite, COO at Khoros, and guest host Natanya Anderson, General Manager, Strategic Services at Khoros, sit down with Prachi Gore, the VP of Marketing at Checkr Inc., a platform that uses AI to make background screening more efficient, speed up the hiring process, and drive revenue. As an accomplished marketing leader with a passion for innovation, strong team building skills, and consistent high performance, Prachi has plenty of wisdom to share about optimizing outcomes through excellent CX practices.


Join us as we discuss:


Why creating value for customers should be the number one priority for any businessHow to tie effective CX directly back to business outcomesWhy a lack of collaboration between sales and marketing teams is the number one reason go-to-market strategies are ineffectiveHow buying power is more distributed among enterprises today, which changes customers’ expectationsWhy prioritizing real and authentic communication with customers is critical

Itching for more CX goodness? You can find this interview and many more, by subscribing to CX Confessions on Apple Podcasts, on Spotify, or here.


Listening on a desktop & can’t see the links? Just search for CX Confessions in your favorite podcast player.


This episode of CX Confessions was produced by Quill.

In this episode of CX Confessions: The Customer Experience Show, host Staci Satterwhite, COO at Khoros, and guest host Philippe Mesritz, VP Professional Services at Khoros, sit down with Blake Adams, Senior Vice President of Marketing (Head of Marketing) at Florence Healthcare. As employee #8 at Florence Healthcare, Blake has helped to grow the company from the ground-up, and he has plenty of CX wisdom to share from his 13+ years of experience as a marketer.


Join us as we discuss:


How technological innovations are improving healthcare CXWhy Blake is a big advocate for interoperability and systems integrationStrategies for creating a more accessible and inclusive customer experienceWhy Florence Healthcare focuses on analyzing operational data Where Blake sees the healthcare industry going in the future

Itching for more CX goodness? You can find this interview and many more, by subscribing to CX Confessions on Apple Podcasts, on Spotify, or here.


Listening on a desktop & can’t see the links? Just search for CX Confessions in your favorite podcast player.


This episode of CX Confessions was produced by Quill.

In this episode of CX Confessions: The Customer Experience Show, host Staci Satterwhite, COO at Khoros, and guest host Anastacia Darby, Director of Strategic Development at Khoros, sit down with Atri Chatterjee, Chief Marketing Officer at ForgeRock, a San Francisco-based access management software company that’s on a mission to create simple and secure identity experiences. With more than three decades of experience in marketing at several different tech companies ranging in size from start-ups to well-established enterprises, Atri has plenty of wisdom to share on digital identity, key CX trends, and more.


Join us as we discuss:

Why digital identity is a key component of CX todayThe consumerization of ITHow digital transformation has brought both security and CX to the forefront The cost of poor CX to enterprisesWhy Atri and his team are aiming to create frictionless, “passwordless” environments in the future

Itching for more CX goodness? You can find this interview and many more, by subscribing to CX Confessions on Apple Podcasts, on Spotify, or here.


Listening on a desktop & can’t see the links? Just search for CX Confessions in your favorite podcast player.


This episode of CX Confessions was produced by Quill.

In this episode of CX Confessions: The Customer Experience Show, host Staci Satterwhite, COO at Khoros, and guest host Dillon Nugent, CMO at Khoros, sit down with Michelle Huff, CMO at UserTesting. As someone who has held marketing leadership roles at some of the biggest brands in software like Oracle and Salesforce, Michelle has plenty of wisdom to share about navigating turbulent economic times, the importance of uncovering customer insights straight from the source, and some of the key benefits of user testing. 


Join us as we discuss:


Making the most of your investments and moving away from a “growth at all costs” mindsetHow to act as an advocate for customersUsing “empathy hours” to better understand buyers’ needsWhy it’s crucial for marketers to understand product developmentHow to adopt a more empowering mindset as a leader 

Itching for more CX goodness? You can find this interview and many more, by subscribing to CX Confessions on Apple Podcasts, on Spotify, or here.


Listening on a desktop & can’t see the links? Just search for CX Confessions in your favorite podcast player.


This episode of CX Confessions was produced by Quill.

In this episode of CX Confessions: The Customer Experience Show, hosts Staci Satterwhite, Chief Customer Officer at Khoros, and Spike Jones, General Manager, Strategic Services at Khoros, sit down with Michael Katz, Co-Founder and CEO of mParticle. Michael shares his tricks of the trade when it comes to tackling data chaos and operational complexity, as well as some helpful hints for aspiring founders in the tech space.
 

Join us as we discuss:


How organizations can prioritize sustainable growthTaking a mindful approach to data designHow to streamline data across all consumer touchpointsThe consumer touchpoints brands should be paying attention toKeeping up with the digital ecosystem’s rapid evolution

Itching for more CX goodness? You can find this interview and many more, by subscribing to CX Confessions on Apple Podcasts, on Spotify, or here.


Listening on a desktop & can’t see the links? Just search for CX Confessions in your favorite podcast player.


This episode of CX Confessions was produced by Quill.

In this episode of CX Confessions: The Customer Experience Show, hosts Staci Satterwhite, Chief Customer Officer at Khoros, and Spike Jones, General Manager, Strategic Services at Khoros, sit down with Jennifer Anaya, SVP of Global Marketing at Ingram Micro. Jennifer shares why she believes great CX begins with great employee experience (EX), how leaders can encourage their teams to stay motivated, and why taking a holistic approach to CX is so important to a growth strategy. 
 

Join us as we discuss:


Key element of great employee experience (EX)Strategies for igniting passion among teams and educating employeesHow the role of the CMO has evolved in recent yearsWhy everyone on the team should consider themselves a “Chief Value Officer”Using agile processes to progress towards a greater overall vision

Itching for more CX goodness? You can find this interview and many more, by subscribing to CX Confessions on Apple Podcasts, on Spotify, or here.


Listening on a desktop & can’t see the links? Just search for CX Confessions in your favorite podcast player.


This episode of CX Confessions was produced by Quill.