19 min
Puneet Chhatwal, Managing Director and Chief Executive Officer, IHCL The Future of Travel
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- Marketing
David and Catherine speak to Puneet Chhatwal, Managing Director and Chief Executive Officer of The Indian Hotels Company (IHCL), parent of brands including Taj, Vivanta and Ginger. Chhatwal explains the critical work IHCL is doing within local communities during the COVID-19 crisis, including providing thousands of meals to migrant workers, as well as housing to doctors and nurses so they don’t have to travel long distances after 14- to 16-hour shifts.
Post-Corona, he believes trust will be a key factor driving demand back into hotels. He explains that the new norm of social distancing won’t go away immediately and for the first 12 to 24 months there will still be an element of fear, so people will look to brands they have an emotional connection with and those that make them feel safe.
David and Catherine speak to Puneet Chhatwal, Managing Director and Chief Executive Officer of The Indian Hotels Company (IHCL), parent of brands including Taj, Vivanta and Ginger. Chhatwal explains the critical work IHCL is doing within local communities during the COVID-19 crisis, including providing thousands of meals to migrant workers, as well as housing to doctors and nurses so they don’t have to travel long distances after 14- to 16-hour shifts.
Post-Corona, he believes trust will be a key factor driving demand back into hotels. He explains that the new norm of social distancing won’t go away immediately and for the first 12 to 24 months there will still be an element of fear, so people will look to brands they have an emotional connection with and those that make them feel safe.
19 min