21 min
23. How to Navigate Unhappy Clients as a Leader Tash Talks
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- Entrepreneurship
If you’re currently going through a situation with an unhappy client, the first thing you should know is that you’re not alone! Literally every business owner has experienced it at some point (and if they haven’t yet, they will!). It’s honestly just part of doing business, girly pop. However, that doesn’t mean we have permission to handle the situation badly! Through my mentoring and my own business experiences, I’ve picked up my top five favorite tips (and some goodies for you 👀) that I’m going to be sharing in this episode, so you can step away from that heart shattering feeling of having an unhappy client and pivot into handling the conflict with grace, swiftness and leadership.
Ultimately, my hope is that this episode helps you not only to feel better about the situation, but to navigate it better AND prep yourself for any future client conflicts that might come up. Another idea is that you can flip the narrative and view it as a blessing that has prompted you to audit your business and see how you can do better! We’re all about that growth mindset 🌱
In this episode, I’m diving into:
Which business owners have an unhappy client at least once (spoiler: everyone)
An amazing way to calm yourself down before dealing with an unhappy client
The best tips to handle the situation
How to set yourself up to resolve the conflict easier next time
Episode Breakdown
[01:07] You’re not alone - and you’re not your business
[02:36] The five second rule
[05:42] Pause, breathe and don’t react yet
[07:47] Build out conflict resolution SOPs
[10:27] Review and take accountability
[15:04] Stop sleeping on legal!
[17:47] Prepare yourself for it to happen again
Resources & Links In My World
TODAY’S EPISODE
Get the Boundary Bible from Kaili @revealstudio.co and Nina @ninathelawyer
Get the Contract Templates from Contracts for Entrepreneurs by Elena Favaro Viana
LIVE OFFERINGS
Apply for the Sales Expert Minimind
Apply for the 6F7F Mastermind July Cohort // Over 50% sold out
Join the No Figures to Six Figures Signature 8 Week Group Program waitlist
LOW TICKET & FREE
Purchase the replay for The Social Experiment - 2 Hour Live Event
Sign up for The CEO Atelier: Our FREE vault of over 20 lessons, downloads & guest speakers
LET’S CONNECT FURTHER
Join me on Instagram: DM me “Close Friends” to be added to the list
See everything else at my website, natashazoryk.com
YOU MIGHT ALSO LIKE
Episode 05. Listen to This When You Want to Give Up on Your Business
Episode 07. Top 5 Ways I’ve Messed Up Big Time in My Business
Episode 19. What Being Self-Led *Really* Means
If you’re currently going through a situation with an unhappy client, the first thing you should know is that you’re not alone! Literally every business owner has experienced it at some point (and if they haven’t yet, they will!). It’s honestly just part of doing business, girly pop. However, that doesn’t mean we have permission to handle the situation badly! Through my mentoring and my own business experiences, I’ve picked up my top five favorite tips (and some goodies for you 👀) that I’m going to be sharing in this episode, so you can step away from that heart shattering feeling of having an unhappy client and pivot into handling the conflict with grace, swiftness and leadership.
Ultimately, my hope is that this episode helps you not only to feel better about the situation, but to navigate it better AND prep yourself for any future client conflicts that might come up. Another idea is that you can flip the narrative and view it as a blessing that has prompted you to audit your business and see how you can do better! We’re all about that growth mindset 🌱
In this episode, I’m diving into:
Which business owners have an unhappy client at least once (spoiler: everyone)
An amazing way to calm yourself down before dealing with an unhappy client
The best tips to handle the situation
How to set yourself up to resolve the conflict easier next time
Episode Breakdown
[01:07] You’re not alone - and you’re not your business
[02:36] The five second rule
[05:42] Pause, breathe and don’t react yet
[07:47] Build out conflict resolution SOPs
[10:27] Review and take accountability
[15:04] Stop sleeping on legal!
[17:47] Prepare yourself for it to happen again
Resources & Links In My World
TODAY’S EPISODE
Get the Boundary Bible from Kaili @revealstudio.co and Nina @ninathelawyer
Get the Contract Templates from Contracts for Entrepreneurs by Elena Favaro Viana
LIVE OFFERINGS
Apply for the Sales Expert Minimind
Apply for the 6F7F Mastermind July Cohort // Over 50% sold out
Join the No Figures to Six Figures Signature 8 Week Group Program waitlist
LOW TICKET & FREE
Purchase the replay for The Social Experiment - 2 Hour Live Event
Sign up for The CEO Atelier: Our FREE vault of over 20 lessons, downloads & guest speakers
LET’S CONNECT FURTHER
Join me on Instagram: DM me “Close Friends” to be added to the list
See everything else at my website, natashazoryk.com
YOU MIGHT ALSO LIKE
Episode 05. Listen to This When You Want to Give Up on Your Business
Episode 07. Top 5 Ways I’ve Messed Up Big Time in My Business
Episode 19. What Being Self-Led *Really* Means
21 min