31 min
Jared Spool We Need Another Meeting!
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- Technology
Jared sparked a tweet storm when he challenged the significance of NPS and he joins us to talk about his article "Net Promoter Score Considered Harmful (and What UX Professionals Can Do About It)."
Jared sparked a tweet storm when he challenged the significance of NPS and he joins us to talk about his article "Net Promoter Score Considered Harmful (and What UX Professionals Can Do About It)."
31 min