193: Andreea Coca - Using Data-driven Insights to Navigate the CX Landscape Business Mic

Andreea is the Customer Experience & Quality Manager at Pluxee. In this episode, she shares valuable insights into the power of data-driven strategies in navigating the complex CX landscape. During our discussion, we explore various aspects, from comprehending customer preferences to refining service delivery, highlighting the utilization of data insights to elevate the customer experience holistically.
https://www.businessmic.com/andreea-coca