Beyond the Title: Conversations with ServiceNow's Elite Farrah Wells

Navigating the ever-evolving ServiceNow landscape requires a unique blend of technical prowess and human touch. In this episode, James Broomhead, a seasoned architect and product engineer, shares his remarkable journey, offering insights into the art of problem-solving, mentorship, and personal growth within the ServiceNow ecosystem.
“If you sit back and go, I'm not comfortable, maybe I need some more training. I think you've just got to grab the opportunity in front of you.” - James Broomhead

In this episode, you will:
• Unravel the secrets to conquering the fear of public speaking, as James reveals his transformative journey from shying away from the spotlight to commanding the stage with confidence.
• Explore the power of diverse mentorship, learning how to seek guidance from unexpected sources and harness the wisdom of unique perspectives.
• Uncover strategies for staying ahead of the curve, as James unveils his approach to keeping pace with ServiceNow's rapid evolution while maintaining a broader technological outlook.
• Gain insights into striking the perfect balance between ambition and humility, as James shares his philosophy on fostering a collaborative team dynamic while pursuing personal growth.
• Understand the value of diverse experiences, as James emphasises the importance of stepping out of one's comfort zone and embracing new challenges to cultivate a well-rounded skillset.
Dive into this episode and unlock the secrets to thriving in the dynamic ServiceNow realm, as James Broomhead imparts hard-won wisdom and practical advice for professionals seeking to elevate their careers and master the art of problem-solving.

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Step into the dynamic world of Chris Schuh, the ServiceNow Magician, as he unveils his extraordinary journey from coding wizardry to mystifying performances on stage. With a career trajectory as fascinating as his magic tricks, Chris shares insights and life lessons that will inspire you to embrace your dreams and conquer any obstacles that come your way.
"My fear of asking has to be less than my fear of not doing it." - Chris Schuh

In this episode, you will:
Unravel the story of how a chance encounter with ServiceNow transformed Chris's career path, leading him to become a Certified Master Architect.Gain enlightening perspectives on overcoming imposter syndrome and cultivating the resilience to pursue your aspirations relentlessly.Discover Chris's empowering advice for aspiring professionals, emphasising the value of meticulous planning, continuous learning, and specialisation.Understand the pivotal role of mentorship in Chris's success and learn how to seek out and nurture meaningful connections that propel your growth.Explore the intersection of kindness and achievement as Chris shares a profound lesson that has shaped his approach to life and work.

Tune in to this episode and immerse yourself in Chris's extraordinary tale, brimming with wisdom, determination, and a touch of magic that will leave you inspired to embark on your own transformative journey.

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In this episode, Nitya Mudaliar, a highly accomplished ServiceNow architect and implementation specialist shares her wealth of experience and valuable insights. With over 15 years in the industry, including 12 years in the service management ecosystem, Nitya has designed intricate solutions, optimised processes, and collaborated with brilliant minds across various sectors. Her passion for revolutionising how organisations manage their services, streamline workflows, and enhance user experiences shone through as she discussed her career journey and offered advice for aspiring ServiceNow professionals.
"Don't suffer in silence. Raise your hand, you know, give it a couple of hours, but don't suffer for days." - Nitya Mudaliar
Episode Highlights:
The importance of curiosity in driving growth and success, and the value of asking questions to better understand business processes and customer needsDeveloping resilience by asking for help when faced with challenges and not suffering in silenceThe significance of mentors in shaping one's career path and the benefits of learning from their experiencesEssential skills for standing out in the ServiceNow ecosystem, including understanding the code, debugging, and grasping business processesThe importance of ServiceNow certifications, such as CSA and CAD, and continuous learning through the community and online resources
Tune in to hear Nitya's inspiring story, practical advice, and insights that will help you navigate your journey in the ever-evolving world of ServiceNow. Don't miss out on this opportunity to learn from one of the best in the business – listen to the episode now!
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Get ready to be blown away by the incredible stories of two ServiceNow stars, Ashutosh Munot and Dhruv Gupta! In this episode, we chat with these brilliant minds who have not only aced their careers but also become DevMVPs and leaders in the ServiceNow community.
From humble beginnings to global success, Ashutosh and Dhruv share their journeys navigating the ServiceNow ecosystem. They spill the beans on what it really takes to make a splash, even as a newbie. Spoiler alert: it's not just about technical skills!
Tune in for top tips on creating cracking content, sharing knowledge effectively, and building a rep in the community. Plus, get inspired by how these two juggle smashing their day jobs with passion projects and family life.
"If you are new to ServiceNow, first, always focus on building your foundation stuff. So go to Now Learning, get your admin thing cleared, and then choose what you want to do. ServiceNow has everything for everyone." — Dhruv Gupta 
In this episode, you will:
Discover the incredible journeys of Ashutosh and Dhruv from ServiceNow newbies to DevMVPs and community leadersGain insights into what it takes to make an impact in the ServiceNow ecosystem, even as a beginnerLearn tips for effective content creation, knowledge sharing, and building influence in the communityHear wisdom on achieving ServiceNow career success while balancing work, passion projects, and familyBe inspired by Ashutosh and Dhruv's dedication to giving back to the community that supported them
Resources Mentioned:
Laten We Praten with Ashutosh & Dhruv Ashutosh Munot YouTube

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In this episode, we're thrilled to host Chris Chambers, a remarkable figure in the world of ServiceNow. With 23 years of IT experience, including 15 years working with the ServiceNow platform, Chris takes us through his fascinating career journey. From his start as an aircraft engineer in the Royal Navy to becoming a ServiceNow Certified Master Architect, Chris's story is one of determination and a constant pursuit of knowledge.
As Chris shares his experience, you'll gain valuable tips on mastering ServiceNow, the importance of mentorship, and the power of perseverance when facing challenges. He provides practical advice on navigating the ever-changing ServiceNow landscape, gaining essential skills, and achieving success in this dynamic field. Chris also discusses the rewards and challenges of being a ServiceNow instructor and the importance of contributing to the community.
No matter where you are in your ServiceNow journey, this episode offers valuable wisdom and inspiration to help you succeed. Chris's experiences and advice will resonate with both newcomers looking to break into the field and seasoned professionals seeking to take their careers to the next level. Let’s dive in!
"Certifications are important. They will get you in the door, if that makes sense. So they'll get you that interview." — Chris Chambers
In this episode, you will:
Discover how Chris Chambers transitioned from aircraft engineering to becoming a ServiceNow Certified Master ArchitectGain valuable insights on the importance of mentorship and fostering a continuous learning mindsetLearn essential skills and certifications needed to excel in the rapidly evolving ServiceNow industryUncover strategies for effective self-care and stress management in demanding tech rolesExplore the rewards and challenges of being a ServiceNow instructor and giving back to the communityUnderstand the significance of effective communication and setting boundaries in a global work environmentGet inspired by Chris Chambers' journey of perseverance, honesty, and dedication in the face of challenges
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In this episode, we sit down with Paul Hinxman, a seasoned ServiceNow project manager with a fascinating story. From humble beginnings organising office moves, Paul has navigated the complex world of IT to become a sought-after expert in ServiceNow implementations. With 20 years of experience under his belt, he shares his hard-won wisdom on tackling the challenges that come with managing large-scale projects.
But this is no ordinary career retrospective. Paul opens up about the personal toll of high-pressure projects and the strategies he's developed to build resilience and avoid burnout. He also shares his insights on the key skills and certifications needed to succeed in the fast-paced world of ServiceNow, and the importance of continuous learning and humility in staying ahead of the curve.
For ServiceNow professionals at all levels, this conversation offers a wealth of practical advice and relatable stories from real-world experience. So whether you're looking to break into ServiceNow project management, navigate complex stakeholder relationships, or simply stay sane in a demanding role, this episode is worth a listen. Tune in now!
"If everyone's not on board, you're not going to get the momentum you need to keep the project going." — Paul Hinxman 
In this episode, you will:
Discover how Paul Hinxman transitioned from organising office moves to leading complex ServiceNow implementationsLearn effective strategies for managing difficult stakeholders and driving project successGain insights into building resilience and avoiding burnout in high-pressure project environmentsExplore the key certifications and experience needed to excel as a ServiceNow project managerUnderstand the importance of continuous learning and staying humble in a rapidly evolving field
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Connect with Farrah Wells 
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