9 episodes

English for Workplace Communication is one of the courses offered by the Faculty of Education and Languages at Open University Malaysia (OUM). This course is intended for individuals enrolled in business, management and information technology programmes. It is an intermediate-level course for students who need practice and exposure to reading, writing, listening and speaking, and wish to hone their proficiency in these areas to meet the challenges of the workplace.

(Podcast) English for Workplace Communication Open University Malaysia

    • Language Learning
    • 3.0 • 2 Ratings

English for Workplace Communication is one of the courses offered by the Faculty of Education and Languages at Open University Malaysia (OUM). This course is intended for individuals enrolled in business, management and information technology programmes. It is an intermediate-level course for students who need practice and exposure to reading, writing, listening and speaking, and wish to hone their proficiency in these areas to meet the challenges of the workplace.

    Episode 1 - Networking at the Workplace

    Episode 1 - Networking at the Workplace

    Episode 1 introduces you to different ways of introducing yourself and others, at the workplace. It also highlights ways to describe your job and your organisation so as to project a positive professional image. The topic also covers topics for making small talk in business settings.

    • 31 min
    Episode 2 - Basic Telephone Skills

    Episode 2 - Basic Telephone Skills

    Episode 2 deals with basic telephone skills and offers tips on how to make and receive calls, take and leave messages, handle difficult callers, etc. There are also lots of exercises and activities to help you hone your language skills related to telephoning.

    • 38 min
    Episode 3 - Discussions and Meetings

    Episode 3 - Discussions and Meetings

    Episode 3 provides you with lots of exercises on expressions and language forms commonly used during meetings and discussions, in particular, when expressing opinions, voicing agreement and disagreement, making suggestions, etc.

    • 37 min
    Episode 4 - Making Presentations (Part I)

    Episode 4 - Making Presentations (Part I)

    Episode 4 talks about the techniques of making effective presentations, from the preparation and planning, right down to actually making the presentation. The impact of factors such as audience awareness, visual aids and non-verbal language on presentations is also explored.

    • 25 min
    Episode 4 - Making Presentations (Part II)

    Episode 4 - Making Presentations (Part II)

    Episode 4 talks about the techniques of making effective presentations, from the preparation and planning, right down to actually making the presentation. The impact of factors such as audience awareness, visual aids and non-verbal language on presentations is also explored.

    • 16 min
    Episode 5 - Business Writing 1 (Part I)

    Episode 5 - Business Writing 1 (Part I)

    Episode 5 is devoted to the art of writing business letters, with emphasis on the format, layout, language forms, etc. You will be exposed to different types of business letters, broadly categorised as "good news", "neutral" and "bad news' letters as well as resumes.

    • 19 min

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