302 episodes

The Uncharted Veterinary Podcast is for veterinary professionals who want to ace the tough parts of practice that happen daily but don't get discussed. We'll cover topics like how to manage workplace conflict, take exceptional care of pets and people, convince pet owners to follow your advice, have difficult money conversations, survive toxic co-workers and much more. If you want to up your communication, efficiency, management, or marketing skills so you can get more success and enjoyment from your career, then this is the podcast for you!

The Uncharted Veterinary Podcast Uncharted Veterinary Community

    • Business

The Uncharted Veterinary Podcast is for veterinary professionals who want to ace the tough parts of practice that happen daily but don't get discussed. We'll cover topics like how to manage workplace conflict, take exceptional care of pets and people, convince pet owners to follow your advice, have difficult money conversations, survive toxic co-workers and much more. If you want to up your communication, efficiency, management, or marketing skills so you can get more success and enjoyment from your career, then this is the podcast for you!

    290 - My Boss Oversteps Boundaries

    290 - My Boss Oversteps Boundaries

    An associate veterinarian who loves their job, is struggling with a practice owner's overbearing management style that pushes the boundaries of work-life balance. The team receives numerous emails and texts on their days off, and the feedback is often negative and micromanaging, creating a stressful work environment. Dr. Andy Roark and practice management super nerd, Stephanie Goss get real vulnerable sharing their own experiences with similar challenges. Together they offer insights into setting boundaries and fostering a positive workplace culture while taking our listeners on another ride to Camp Tough Love. Let's get into this episode...

    LINKS
    🌟 Master Conflict Resolution at NAVC HiVE with Uncharted!
    Join Uncharted at the NAVC HiVE in Minneapolis this June for our Conflict Management Essentials workshop. This one-day, interactive training, available on June 15 or 16, equips veterinary professionals with practical tools to handle workplace conflicts effectively, improve team collaboration, and create a positive work environment. Don’t miss this chance to enhance your conflict resolution skills. Register now at https://unchartedvet.com/conflict-management-training-navc-hive.

    🌟 Unlock Success with an Uncharted Membership!
    As an Uncharted Member, you can consult colleagues on pressing issues, join free workshops like creating pay scales, and enroll your team leads in specialized summits. Since 2017, Uncharted Veterinary Conference has empowered over 1,000 veterinary professionals worldwide with essential leadership and communication skills. Our programs cover business strategy, conflict resolution, leadership, and culture management, ensuring impactful changes in your practice. Join our supportive, solution-driven community and transform your practice today! Get started at https://unchartedvet.com/membership.

    Upcoming events: unchartedvet.com/upcoming-events/

    All Links: linktr.ee/UnchartedVet

    Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

    • 58 min
    289 - Do Wellness Plans Make Sense For You

    289 - Do Wellness Plans Make Sense For You

    Shawna Castillo, Director of Care Plans at Otto, joins us to tackle a critical question from a practice manager struggling with client credit limitations. Despite offering CareCredit, Scratchpay, and VetBilling, many clients still face challenges. The burning question: How do we design wellness plans in a way that is not going to make my team or my doctors lose their ever-loving minds? Practice Management super nerd, Stephanie Goss and Shawna Castillo offer their perspectives on this subject. This week's episode of the Uncharted Veterinary Podcast is brought to you by Otto.

    Shawna Castillo, with her 20 years of experience in the veterinary and animal health space, brings a wealth of knowledge to this topic. As a leader in people, processes, and technology, Shawna excels in influential team leadership, process improvement, client retention strategies, and customer success enablement. At Otto, she oversees the Care Memberships program, helping veterinary hospitals boost their economy, client retention, team efficiencies, and patient outcomes. Shawna's passion for understanding human and animal motivators and her love for using technology to strengthen the bond between pets, their owners, and veterinarians, makes her the perfect guest for this mailbag.

    Stephanie and Shawna discuss the need for care plans, enabling pet parents, especially younger generations, to afford preventative care through manageable monthly payments. They discuss key factors to consider when designing care plans and strategies to overcome common barriers from associate DVMs, team members, and clients. Shawna's insights offer invaluable guidance for veterinary practice managers and leaders looking to implement effective wellness plans without overwhelming their teams. Let's get into this episode...

    ADDITIONAL RESOURCES
    Otto Care + Uncharted Deal: https://otto.vet/uncharted/
    Referenced Article: https://www.avma.org/news/turn-data-when-decisions-get-tough
    UVP 233 - Vet vs. Wellness Plans: https://unchartedvet.com/vet-vs-wellness-plans/

    UPCOMING EVENTS
    ⚓ Dive into the Uncharted Medical Director Summit!
    Discover a realm designed for medical directors aspiring to elevate their roles. Join us for a one-day virtual summit packed with engaging sessions and workshops led by industry experts. Enhance your leadership impact, overcome challenges in team management, and boost clinical excellence and practice efficiency. Don’t miss this opportunity to transform your practice. Reserve your spot today at https://unchartedvet.com/uncharted-medical-director-summit-2024/

    ⚓ Boost Your Conflict Management Skills at NAVC HiVE with Uncharted!
    Heads up, Minneapolis! Uncharted is hosting an essential conflict management workshop at the NAVC HiVE this June. Our Conflict Management Essentials training is perfect for veterinary professionals eager to create a peaceful work environment. This one-day, interactive training is available on two different dates for your convenience. Explore the roots of conflict, develop emotional intelligence, and learn effective communication strategies. Seize this opportunity to strengthen your team and enhance your practice's conflict resolution skills. Register now and join us at NAVC HiVE: https://unchartedvet.com/navc-hive-conflict-management-training

    • 1 hr 3 min
    288 - Does Anyone Care About The Details

    288 - Does Anyone Care About The Details

    A frustrated veterinary practice leader wonders why it seems like the details no longer matter to their team. This week on the Uncharted Veterinary Podcast, Practice Management expert Stephanie Goss and Dr. Andy Roark tackle their shortest mailbag question ever: does anyone care about the details? Together, they work through the headspace behind this question, discussing the complexities of veterinary medicine and how to foster honest conversations that lead to accountability. From fecal loops to technician tasks to tardiness, Dr. Andy Roark and Stephanie Goss walk through real-life examples, offering valuable action steps to help the team understand why the details matter. Let's get into this episode...

    LINKS
    🌟 Join us for the Uncharted Medical Director Summit!
    https://unchartedvet.com/uncharted-medical-director-summit-2024/
    This immersive one-day virtual event is tailored for medical directors seeking balance in their roles while positively impacting their teams and patients. Led by experienced speakers, our interactive workshops provide actionable insights on team management, clinical practice, and leadership. Connect with peers, gain valuable knowledge, and get re-energized to lead your team effectively. Visit https://unchartedvet.com/uvc-membership/ to learn more and sign up today.

    🌟 Join Us for Conflict Training at HiVE in Minneapolis!
    https://unchartedvet.com/uncharted-medical-director-summit-2024/
    On June 15 and 16, 2024, Uncharted is bringing immersive conflict management training to HiVE Minneapolis. This one-day event will equip veterinary leaders and team members with essential tools to handle conflict, navigate difficult conversations, and improve team collaboration. Spend a day developing real conflict management skills and connect with fellow practice managers or vet nurses and techs. Empower your veterinary career with the skills to confidently manage workplace conflicts and create a positive work environment. Visit https://unchartedvet.com/uvc-membership/ to learn more and sign up today.

    Upcoming events: unchartedvet.com/upcoming-events/

    All Links: linktr.ee/UnchartedVet

    Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

    • 54 min
    287 - Doctor Development - New Grad And Established Associate

    287 - Doctor Development - New Grad And Established Associate

    This practice owner aims to develop a plan for both a new, eager graduate and an established associate who is less enthusiastic about development. Dr. Addie Reinhard, CEO of MentorVet, joins Dr. Andy Roark on this week's podcast to tackle this unique challenge.

    Dr. Reinhard brings a wealth of expertise to the conversation, as the founder of MentorVet—an organization known for its evidence-based approaches to promoting well-being within veterinary medicine. Her extensive research, including her role in the Merck Animal Health Veterinary Wellbeing Study, focuses on developing interventions to support mental health and well-being in the veterinary field. All of this making her the perfect person to help us with this week's mailbag.

    Together, Dr. Addie Reinhard and Dr. Andy Roark discuss the importance of tailored development plans, employee ownership, and provide actionable steps for any practice leader looking to enhance their mentorship programs. Let's get into this..

    🌟 Join the Uncharted Medical Director Summit!
    Step into a world specifically crafted for medical directors aiming to excel in their positions. Our one-day virtual summit is filled with dynamic interactive sessions and workshops led by industry experts, designed to boost your leadership impact on your team and improve patient outcomes at your practice. Overcome the challenges of team management, clinical excellence, and practice efficiency. Secure your spot today by visiting https://unchartedvet.com/uncharted-medical-director-summit-2024/

    🌟 Enhance Your Conflict Resolution Skills at the NAVC HiVE with Uncharted!
    Get ready, Minneapolis! Uncharted is bringing a transformative conflict management event to NAVC HiVE this June. Our Conflict Management Essentials training is a must for any veterinary professional looking to foster a harmonious work environment. This interactive, one-day training is offered twice, so you can choose the date that fits your schedule. From understanding the root causes of conflict to mastering emotional intelligence and effective communication, this workshop covers it all. Don’t miss out on this chance to build stronger, more cohesive teams and improve your practice’s conflict resolution strategies. Register now and join us at NAVC HiVE: https://unchartedvet.com/navc-hive-conflict-management-training

    All Links: linktr.ee/UnchartedVet

    Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

    • 51 min
    286 - We Need A Call - Out Policy

    286 - We Need A Call - Out Policy

    An associate is struggling with their perception that the management team is not holding an otherwise exceptional team member accountable for excessive call-outs, resulting in gaps in coverage. This week on the Uncharted Podcast, Stephanie Goss and Dr. Andy Roark respond to an email signed from "A motivated associate who needs my support team to show up to work and the management team to hold them accountable." They discuss a team member who is excellent at their job but has chronic migraines causing constant absences. Andy and Stephanie aim to move from frustration to a positive mindset to tackle this mailbag question, head on. Let's get into this episode...

    LINKS
    📚 Dive into the world of veterinary leadership with Dr. Amanda Donnelly's insightful book, "Leading & Managing Veterinary Teams." This definitive guide explores the essential principles of effective leadership in veterinary medicine. Discover practical strategies and valuable insights to elevate your team management skills. 🔗 Get your copy on Amazon: https://www.amazon.com/Leading-Managing-Veterinary-Teams-Definitive/dp/0578308967

    🌟 Elevate your team's leadership capabilities! The Leadership Essentials Certificate, found here: https://unchartedvet.com/certificates/, provides 8 hours of targeted CE designed to empower veterinary leaders like you. This course equips your leadership team with the skills needed to run a high-functioning, united team. As part of the Uncharted membership, now is the perfect time to enhance your leadership prowess and propel your practice forward. If you're not a member, now's the time to join the community and get this Leadership Essentials Certificate included! Visit https://unchartedvet.com/uvc-membership/ to register and make a significant impact in your professional realm.

    Upcoming events: unchartedvet.com/upcoming-events/

    All Links: linktr.ee/UnchartedVet

    Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

    • 53 min
    285 - We Can't Get Clients In

    285 - We Can't Get Clients In

    Clients are feeling extremely frustrated by not being able to get seen with a sick pet quickly enough for their liking and unfortunately, the front desk is taking the brunt of the client frustration. This week on the Uncharted Podcast, Stephanie Goss and Dr. Andy Roark jump headfirst into another mailbag episode. They received an email from a practice who is absolutely drowning in clients. They have 5 doctors offering care weekdays AND weekends and they still can't keep up. This practice is pleading for suggestions on not letting the constant backlash wear them down at the desk or on the phones. The team feels like this can be an amazing field to work in, but are feeling like its hard not to dread coming in when the bad calls start to outweigh the good. Let's get into this episode...

    LINKS
    🌟 Ready to transform your practice's approach to conflict management? Join the Uncharted team for a dynamic conflict management training program during the Hive Event in Minneapolis on June 15th & 16th! This one-day intensive workshop, led by industry experts including Andy Roark, Stephanie Goss and Maria Pirita, will equip you with the skills and tools to handle and train your team in resolving conflicts effectively. This isn't your typical lecture-based training; expect engaging, round-table discussions where you'll dive deep into real-life scenarios, developing practical strategies that can be immediately applied in your practice. It's an investment in your team's harmony and your practice's future. Secure your spot today—check out the link in the show notes for more details. See you in Minneapolis for a day of growth, learning, and fun! https://unchartedvet.com/conflict-management-hive-waitlist/

    🌟 Enhance your team's client communication skills with Dr. Andy Roark's Charming the Angry Client on-demand course! Designed for the entire veterinary team, this course offers a year of access to three practical programs: Using Active Staff Training, Charming the Angry Client with essential tools for handling complaints, and Case Study Examples for interactive learning. Empower your staff to handle difficult client interactions confidently and effectively. Enroll now and transform your client service experience! https://drandyroark.com/product/charming-the-angry-client/

    Upcoming events: unchartedvet.com/upcoming-events/

    All Links: linktr.ee/UnchartedVet

    Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

    • 54 min

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