Radical Candor: Communication at Work Kim Scott, Jason Rosoff & Amy Sandler

The ROI of changing language to be more inclusive.

Kim, Jason, and Amy discuss the importance of using inclusive language and the impact of non-inclusive language, often dismissed as being "too sensitive.” They explore the concept of "red words," terms that can shut down communication by triggering negative reactions, and emphasize that good communication is measured by its impact on the listener. They share personal anecdotes illustrating how specific words can cause offense and stress the importance of being mindful of the language used to foster an environment of mutual respect and understanding. The episode also delves into the resistance some people have to changing their language and how acknowledging and adapting to others' sensitivities can significantly improve communication and relationships.

Get all of the show notes at RadicalCandor.com/podcast.

Episode Links:
The Word Police: Have We Become Too Sensitive? | Radical Respect Newsletter Beyond 'Sorry': How to Apologize and Mean It 6 | 22 | Radical Candor Connect:
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(00:00:00) Introduction
Kim, Jason and Amy introduce the episode, a discussion on the impact of non-inclusive language.

(00:0:33) The Impact of 'Red Words'
The concept of "red words," phrases that trigger negative reactions and shut down communication.

(00:04:32) The Effect of Words
How certain words can create different responses and understanding these reactions.

(00:07:19) Addressing Non-Inclusive Language in Emails
Non-inclusive language in emails and how it can be handled to avoid excluding team members.

(00:08:59) Handling Public Criticism and Correction
A story about receiving feedback on social media, and the importance of accepting corrections publicly.

(00:11:18) ROI of Inclusive Language
The ROI of changing language to be more inclusive.

(00:14:58) Overcoming Resistance and Acknowledging Bias
Why some people resist changing their language, and acknowledging and addressing biases.

(00:17:46) Current Relevance of Biased Language
Current issues with language in society, emphasizing the need to avoid perpetuating harmful behaviors.

(00:20:47) The Impact of Words on Relationships
The role of words in building respectful environments and how using the right language can enhance relationships.

(00:26:19) Apologizing for Language Mistakes
How to handle mistakes in...

Thinking quickly and communicating effectively with Matt Abrahams.

On this episode of the Radical Candor podcast, Kim Scott interviews Matt Abrahams, a Stanford lecturer and author of "Think Faster, Talk Smarter." Matt explains how his book is geared toward everyone, from introverts to extroverts, and provides advice for handling impromptu speaking situations. They also address workplace dilemmas, such as navigating feedback in fast-paced environments and managing team dynamics where quick problem solvers are favored. The episode emphasizes the importance of clear, concise communication and the value of diverse thinking styles in enhancing team performance.

Get all of the show notes at RadicalCandor.com/podcast.

Episode Links:
Matt Abrahams Think Faster, Talk Smarter | Matt Abrahams Think Fast, Talk Smart: The Podcast | Stanford Graduate School of Business Matt Abrahams | Stanford GSB ProfileElevating Introverts At Work | Radical Candor Podcast The Feedback Loop | Radical Candor  Yes, And | Kelly Leonard STFU | Dan Lyons Improv Wisdom | Patricia Ryan Madson PoisedConnect:
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(00:00:00) Introduction
Host Amy introduces the episode, a conversation between Kim Scott and Matt Abrahams, an expert in communication and lecturer at Stanford GSB

(00:00:59) Misunderstanding Radical Candor
Clarifying misunderstandings related to the books "Radical Candor" and "Think Faster, Talk Smarter." 

(00:02:20) Addressing Workplace Dilemmas
Analysis of a listener-submitted workplace dilemma and strategies for effective communication in fast-paced work environments.

(00:07:20) Strategies for Introverts in Meetings
Advice for introverts to contribute effectively in meetings, including...

Transform feedback into a powerful tool using CORE.

Jason and Amy discuss the nuanced art of feedback using the CORE model—Context, Observation, Result, and nExt stEps, explaining how it can transform feedback into a powerful tool for growth and clarity. Whether it’s navigating simple day-to-day acknowledgments or tackling complex, emotionally charged feedback scenarios, they provide actionable strategies that can be immediately applied at work. This episode delves not only into the mechanics of CORE, but also how to implement it to foster a culture of open, productive dialogue and promote continuous development.

Get all of the show notes at RadicalCandor.com/podcast.

Episode Links:
How To Give Feedback Using The CORE Method | Radical CandorConnect:
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(00:00:00) Introduction
Hosts Jason Rosoff and Amy Sandler introduce the episode’s focus on feedback, particularly exploring the CORE model.

(00:01:07) The CORE Model Explained
An outline of the CORE model, emphasizing its importance in structuring feedback and improving communication clarity.

(00:02:16) Preparing for Feedback Conversations
The value of thinking through feedback before conversations using the CORE model, and the need for flexibility in discussions.

(00:04:08) Examples of CORE in Practice - Praise
Examples of using the CORE model for giving praise, including a quarterly budget review meeting scenario.

(00:08:09) Examples of CORE in Practice - Criticism
How to use CORE for criticism, detailing potential challenges and how to stay supportive and collaborative.

(00:13:29) Checking for Alignment and Understanding
Checking for alignment and understanding during feedback conversations, ensuring both parties are on the same page.

(00:17:56) Real-World Example of Miscommunication
A personal experience of miscommunication with a peer manager and how using the CORE model would have improved it.

(00:22:12) Empathy and Collaboration in Feedback
The importance of empathy and understanding the other person's perspective before giving feedback, enhancing collaboration.

(00:25:44) Addressing Complex Feedback Scenarios
Handling complex feedback situations and the need for ongoing conversations and incremental next steps.

(00:29:10) Radical Candor Tips
A checklist of tips to implement Radical Candor, emphasizing the CORE model, checking for alignment, and encouraging collaboration

(00:31:21) Conclusion


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Making amends and fostering better communication

Kim, Jason, and Amy dive into the complexities of apologies, focusing on the difference between genuine regret and false apologies. Through role-play and insightful analysis, they explore common pitfalls such as deflecting blame, making excuses, and failing to acknowledge the impact of one’s actions. They emphasize the importance of sincere apologies and provide actionable tips for making amends and fostering better communication in the workplace. Tune in to learn how to transform “I’m sorry” from hollow words into meaningful actions.

Get all of the show notes at RadicalCandor.com/podcast.

Episode Links:
Fake Apologies Are on the Rise | The AtlanticHow to Apologize Like You Mean It | The New York TimesThe Power of Apologies | Harvard UniversityThe Art of a Heartfelt Apology | Harvard University5 Ways to Recognize and Respond to an Insincere Apology | PsychCentralThe Narcissist's Prayer | The Life DoctorOn Repentance and Repair | Danya RuttenbergHow To Encourage Feedback Between Others In The Workplace | Radical CandorFried Green Tomatoes Movie Clip: Parking Lot Rage | YouTubeConnect:
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(00:00:00) Introduction
Kim, Jason, and Amy introduce the episode on the importance of knowing how to apologize and explore false apologies.

(00:01:21) Role Play: "Sorry, Not Sorry" Sam vs. Patient Pam
A role play exercise to highlight common false apologies.

(00:04:28) Breakdown of False Apologies
The hosts analyze the role play, explaining why statements like "I'm an asshole" and "I was just kidding" are problematic.
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The impact of app overload at work and strategies to manage communication tools effectively.

Unpack the complexities of digital communication in the workplace with Jason and Amy  on this episode of the Radical Candor Podcast. They dissect the overwhelming world of app overload, highlighting how the excessive use of communication tools diminishes productivity and increases stress. Listen as they provide historical insights, discuss the enduring necessity of email, and offer actionable strategies for setting effective communication norms to streamline workflows and enhance team dynamics.

Get all of the show notes at RadicalCandor.com/podcast.

Episode Links:
The State of Workplace Communication 2024 | Forbes Business AdvisorApp Fatigue: How Too Many Apps Are Hurting Productivity | LinkedInToo Many Collaboration Apps Are Bogging Employees Down | ReworkedHow Much Time and Energy Do We Waste Toggling Between Applications? | HBRThink Time: 6 Ways To Leverage This Untapped Tool | Radical CandorBusiness Casualty | TikTokThe New Most Dreaded Word at Work: ‘Hey’ | WSJConnect:
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(00:00:00) Introduction
Jason Rosoff and Amy Sandler introduce the episode and the topic of app overload at work.

(00:02:16) The History of Email and Communication Tools
The history of email, its evolution since the 1980s, and how it has influenced workplace communication.

(00:05:01) The Shift in Administrative Roles
How the rise of email reduced the need for administrative assistants and changed project and work management practices.

(00:07:21) The Rise of Chat Tools
From early chat tools like Skype and AOL Messenger to modern tools like Slack, and their role in workplace communication.

(00:09:55)...

Strategies for aligning co-managers to foster a cohesive and productive environment. 

Kim, Jason, and Amy address a listener's question about the challenges of implementing Radical Candor within a co-managed team. They dive into how differing management styles can impact team dynamics and explore strategies for aligning co-managers to foster a cohesive and productive environment. The discussion includes a role-play session illustrating potential conflicts and resolutions, providing listeners with practical advice on maintaining effective communication and respect between managers with contrasting approaches. Tune in to learn how to navigate the complexities of co-management while upholding the core principles of Radical Candor.

Get all of the show notes at RadicalCandor.com/podcast.

Episode Links:
The Importance Of Performance Development Conversations | Radical CandorHow To Give Fast, Meaningful Feedback | Radical CandorHow To Create A Culture Of Feedback | Radical CandorHow To Encourage Feedback Between Others In The Workplace | Radical CandorHow To Improve Communication In The Workplace In 6 Steps | Radical CandorHow to Get and Give Feedback Using the Radical Candor Order of OperationsGiving Bad News Early Has Benefits For Relationships At WorkResponding To Negative Feedback: 5 Ways To Disagree | Radical CandorHow To Give Feedback Using The CORE Method | Radical CandorConnect:
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(00:00:00) Introduction
Hosts Kim Scott, Amy Sandler and Jason Rosoff outline a listener’s question about implementing Radical Candor in a co-managed team.

(00:02:02) Understanding the Listener's Challenge
The complexities of co-managing a team with different management styles and the potential issues that arise when only one manager practices Radical Candor.br...