A new podcast created exclusively for the healthcare insurance industry, The Payor Principle offers actionable insights to help payors navigate business challenges, while future-proofing business for tomorrow. In each episode, our resident payor guru and podcast host Ciji Adams speaks with industry experts about healthcare trends and the challenges and opportunities to improve the experience and achieve better healthcare outcomes for members.
The Payor Principle Podcast Trailer
Check out this trailer to learn about a brand new healthcare podcast from Salesforce created exclusively for health plans launching this Fall!
Drive Interoperable Systems and Data Integration with a Unified Platform
Interview with Sean Kennedy, a public sector health, go-to-market lead, and senior interoperability architect at Salesforce. Sean brings over 25 years of health IT experience, talks about interoperability and integrating data and technologies when it comes to safety, care coordination, and public health. He also covers new interoperability legislation for electronic health data and ways to ensure your systems are up to date and compliant.
How to Create Member Experiences that Build Trust, Loyalty, and Retention
Technology – and now, the pandemic – have accelerated consumer expectations across all industries. What does that mean for payors? Joe Pulice, a payor go-to-market lead with nearly 30 years of experience, including at Molina, United Healthcare, and Cigna, discusses how to transform the member experience by facilitating omnichannel engagement, sharing records in safe and specific ways, and tracking member preferences.
How to Serve Medicare and Medicaid Populations in the New Normal
Medicare, Medicaid, and social determinants of health are hot topics right now. Dr. Sindhu Pandit, a practicing physical medicine and rehabilitation physician and clinical advisor at Salesforce, gives her perspective on how payors can help patients through physical and behavioral barriers to healthcare e.g. fear of healthcare facilities due to COVID-19. She dives into ways to tailor communications, promote digital literacy, and empower members to take control of their health.
Strategies to Enhance Digital Member Engagement
Kevin Riley, senior vice president for healthcare and life sciences at Salesforce, discusses how payors can increase consumer loyalty with robust digital engagement. He offers use cases and strategies for engaging members with varying degrees of digital literacy. He also speaks about the value of self-guided care and the potential for artificial intelligence (AI) to influence positive member and business outcomes.
Unlock the Power of Predictive and Actionable Analytics to Improve Business Outcomes
This episode features Dr. Barry Chaiken, clinical lead at Tableau with over 20 years of public health and healthcare industry experience. Dr. Chaiken addresses the difficulties of calculating medical loss ratios and acknowledges the myriad “unknowns” for payors’ expenses over the coming year or two. He gives a lesson on predictive analytics and offers advice on how to create a culture of data to improve outcomes.