116 episodes

Welcome to The Executive Innovation Show Podcast with your host, Carrie Chitsey, 7x female Founder and CEO of several digital technology companies. She interviews innovative C-level executives from around the world that are changing the game in healthcare, financial services, and human resources. Carrie asks the questions you are scared to ask, we talk through industry problems and innovative ways to pave the future. Learn tips, best practices, and lessons learned from top industry executives.

The Executive Innovation Show Carrie Chitsey

    • Business

Welcome to The Executive Innovation Show Podcast with your host, Carrie Chitsey, 7x female Founder and CEO of several digital technology companies. She interviews innovative C-level executives from around the world that are changing the game in healthcare, financial services, and human resources. Carrie asks the questions you are scared to ask, we talk through industry problems and innovative ways to pave the future. Learn tips, best practices, and lessons learned from top industry executives.

    Direct Orthopedic Care

    Direct Orthopedic Care

    In today's podcast, we're going to be talking about direct orthopedic care, brought to you by One Touch Telehealth. Our guest today is Dr. Daniel Paull. 
    Dr. Daniel Paull, orthopedic surgeon and founder of Easy Orthopedics, the first fully direct orthopedic care practice in America. He does house calls and offers transparent cash pricing. Self-described as a rogue.
    In our show today, we'll learn the ins and outs of direct orthopedic care. Many providers in primary care have moved to direct care, virtual care, and telehealth models but it's seen as rarer in specialty medicine.

    To learn more about Easy Orthopedics or Dr. Paull.

    To watch our on-demand webinar, “Best Practices in Telehealth Patient Handoff Workflows”. 
    Support the show (http://www.helpinghumans.care)

    • 20 min
    Managing a Customer Experience Transformation in Banking

    Managing a Customer Experience Transformation in Banking

    Alex Jimenez is the Chief Strategy Officer at Extractable, a digital strategy, design, and data analytics consultancy focused on the future of financial services. He formerly led technology strategic planning for Zions Bancorporation, served as Chair of the Consumer Bankers Association Digital Channel Committee, and has been published in many financial services magazines and influencer lists.

    A lot has changed for financial institutions during and after the pandemic in regard to managing a customer experience transformation in banking. Customers expect more video and digital services as they’ve experienced across other industries and banks/credit unions now have to think about not only managing branch experiences but how to manage digital experiences. This is not only technology-related but isn’t successful without the culture top-down approach.
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    • 25 min
    Digital Lending Growth: Is Simple Online User Experience the Key to Retaining and Acquiring Loans?

    Digital Lending Growth: Is Simple Online User Experience the Key to Retaining and Acquiring Loans?

    Digital Lending Growth: Is Simple Online User Experience the Key to Retaining and Acquiring Loans?
    Today's show Digital Lending Growth is brought to you by One Touch Video Banking
    Dan Daggett is a 30-year Credit Union Executive, and founder and President of Daggett Enterprises USA, a Financial Services Agency. Dan is a collaborative intrapreneur whose passion for innovation has resulted in new business lines, new revenue sources, and engaged teams for nearly three decades.
    Foster Kelly is Direct of Business Development at Rate Reset. Before that, he was a top producer at Churchill Mortgage. His passion for digital lending has fueled part of the innovation with Rate Reset's most powerful solution. Rate Reset is a leader in digital lending with products that help credit unions and banks retain their loans with patented Reset technology.
    Today we're going to be talking about a hot topic digital lending growth. It has been on the forefront of bank and credit union executives' minds, even before the pandemic. But now since the pandemic, it's top of mind and a top priority. With our guest today, we'll not only talk about how to acquire new customers but also how do you retain and increase wallet share with existing customers?
    Support the show (http://www.helpinghumans.care)

    • 30 min
    Rural Hospitals Telehealth: Reinventing from the Pandemic

    Rural Hospitals Telehealth: Reinventing from the Pandemic

    On today’s podcast show we’re going to be talking about Reinventing the Rural Hospitals Revenue Model during COVID and Telehealth in rural areas, brought to you by One Touch Telehealth. We have a great guest with us today.
    Ashley Williams is the CEO of Innova Emergency Medical Associates and has over twenty years of healthcare experience.  She was recently named a Woman to Watch by ColoradoBiz magazine for her contributions to the Colorado economy.
    Rural hospitals around the country have just been overwhelmed with trying to keep their employees safe during the pandemic while dealing with an increase in high acuity patients. Besides, they have seen a major reduction in people coming into the ER for low acuity needs and rural hospitals are still seeing a reduction in elective and outpatient surgeries.
    What can rural hospital executives do to combat this with operational efficiencies and new revenue opportunities to help them stay afloat during these tough times.What ways are the emergency departments getting creative during financial stress?  How can rural hospitals utilize telehealth to increase efficiencies or new revenue opportunities to support their local community and fight closure? How can the ED or rural hospitals partner with local senior communities? What should be on the roadmap in 2021 for rural hospital administrators?To learn more about One Touch Telehealth or Innova Emergency Medical Associates.w
    Support the show (http://www.helpinghumans.care)

    • 19 min
    Digital Marketing in Banking Industry: Shifting from Radius-Based to Digital Marketing

    Digital Marketing in Banking Industry: Shifting from Radius-Based to Digital Marketing

    On today’s show, we're going to be talking about digital marketing in banking industry and the shift from radius-based marketing to digital marketing brought to you by One Touch Video Banking. 
     
    Today’s guest is Greg Pellitteri, a former banker, and is currently co-founder and CEO of Bundlefi, a financial technology, and marketing company that helps community banks and credit unions increase new customer acquisition at a low cost. Bundlefi also helps educate consumers about the value of banking with a local community financial institution and the importance of financial inclusion. 
     
    First, there pre-pandemic there was a lot of innovative community banks and credit unions, that we're shifting their marketing focuses, not away from “draw a circle around the branch” radius-based marketing, but they were shifting focus to digital marketing to acquire customers. Then the pandemic hit, this increased the importance of digital marketing in banking to be front and center. With 59% of customers in 2020 opened an account online, digital marketing in banking industry, played a critical role in online account openings.
     
    Carrie asks Greg, how has it been like for you guys in the shift of, digital transformation in banking, what have you seen in new account openings today vs. 12 months ago
     
    Before the pandemic, most of these financial institutions were not doing any digital marketing in banking. Most of them didn't have online account opening capabilities. At the time, I don't think they saw it as a viable option for them because of the technology expense.  However, following the pandemic, we increased so quickly in both customer base and staff size just to keep up with digital marketing in banking industry demand from community banks and credit unions. They realized that they were kind of missing the mark with a lot of their marketing efforts at that time. I think they now realize that there is a much better and more efficient way of marketing to consumers who are actively looking for a new banking relationship.
    When you go to radius-based marketing, you kind of just blanket the area and it works to some degree, however, what you want to get to is the people that are looking for a new financial institution. The financial institutions have realized that they were behind the eight ball in digital marketing in banking and needed to build their technology or find new technologies that fit into their business models.


     
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    • 23 min
    Digital Banking Trends in 2021: Brick and Mortar Branches in Banking

    Digital Banking Trends in 2021: Brick and Mortar Branches in Banking

    Today’s Executive Innovation Show is brought to you by One Touch Video Banking.  We're going to be talking about brick and mortar branches in banking and digital banking trends in 2021. 
    Our guest on the show today is Brit Boatright, CCIM is a Principal and Chief Strategy Officer of Structure First. where he guides financial institutions through the design and construction of new branches, HQs, and branch transformations.  He is a former community bank president with over 27 years' experience in the industry.
    We are going to be talking about a hot topic that is on everybody's mind. The world of banking has just really changed dramatically since the pandemic and banks overnight have had to embrace digital bank transformation to keep their employees and customers safe, all while trying to run normal business of acquiring new customers and servicing their customers. 
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    • 28 min

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