Healthcare IT Today Interviews John Lynn

Maryland Endocrine has quickly made the big journey from paper billing to on-site payments. The company had eClinicalWorks installed since 2004 (they were actually eClinicalWorks' 34th customer), but when Kimberly Stahl, Practice Administrator, came to the company, it was still collecting payments by sending paper bills by post. Bills were often delayed for months or never sent at all. The company's eClinicalWorks deployment had not been updated for years and was suffering from the bugs of outdated software.

Stahl helped to save the eClinicalWorks deployment, after which the company rapidly modernized its workflow. Patients face a kiosk when they enter, saving time at check-in. They are notified of bills by text and phone calls, so payments have dramatically increased. The cost of billing is also greatly reduced.

Learn more about Maryland Endocrine: https://marylandendocrine.com/
Learn more about eClinicalWorks: https://www.eclinicalworks.com/
Health IT Community: https://www.healthcareittoday.com/

The KLAS Research report on Global Patient Engagement 2024 found that healthcare organizations outside the US are investing in patient portals, digital front door experiences (self-scheduling and self check-in) and virtual care/patient monitoring.

Healthcare IT Today sat down with Everton Santos, Vice President of International at KLAS Research to hear his insights on this report from KLAS.

Learn more about KLAS at https://klasresearch.com/
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Collecting social determinants of health (SDOH) information from patients is challenging. It is not easy to ask if a person is experience food insecurity or is currently unhoused. Qliqsoft is making it easier to get this important information while maintaining dignity.

Healthcare IT Today caught up with Bobbi Weber, VP of Product Marketing & Customer Success at Qliqsoft, a company that provides HIPAA-compliant, real-time communication between doctors, nurses, caregivers and patients. We wanted to find out more about how the company is helping healthcare organization collect SDOH information.

Learn more about QliqSOFT at: https://www.qliqsoft.com/
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There were three burning questions we wanted to ask NextGen’s CEO David Sides. (1) How are they improving their mobile app? (2) What’s happening with Mirth? (3) How are they approaching cybersecurity? Good news on all fronts.

David Sides, CEO at NextGen Healthcare (NextGen) graciously agreed to sit down with Healthcare IT Today for an impromptu interview. We had three burning questions to ask him about NextGen – questions we have had other people ask us.

Learn more about NextGen at https://www.nextgen.com/
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Rural areas represent 20.0% of the U.S. population, a percentage that has actually increased recently. TruBridge has joined a consortium of experts called the TRAIN program (standing for “Trustworthy, responsible AI network”) to make sure that these experts take into account the needs of rural residents and the health care sites that serve them.

Rural areas, even though they are not quite the melting pots of large cities, can be quite diverse. Wes Cronkite, Chief Technology and Innovation Officer at TruBridge, refers in this video to an instance where AI was in use in a rural area and failed to recognize problems in a small minority population.

Learn more about TruBridge: https://trubridge.com/
Health IT Community: https://www.healthcareittoday.com/

Kaustubh Sharma, Co-Founder and CEO at ambient voice provider MarianaAI, promises a “three-click process” to generate documentation from a patient visit. He describes their product as an “end-to-end approach” that starts even before the patient enters the room, pulling together a summary of the patients’ conditions in 30 to 60 seconds to help the physician guide the visit.

Learn more about MarianaAI: https://marianaai.com/
Health IT Community: https://www.healthcareittoday.com/