095: Finding the Right Model to Improve Operations with Elzie Flenard Business Infrastructure - Curing Back Office Blues

Operational excellence and business infrastructure are common threads throughout Elzie Flenard’s career. As a former electronics engineer and operations manager, turned podcast producer, he can attest to how important company culture along with a validated improvement model is in getting things done. In this episode, Elzie breaks down the correct order in building business infrastructure as he emphasizes the importance of securing the right people first, then processes, and last the tools. Learn why he says operations can be your company’s profitable differentiator.