10. A framework for making the most of patient surveys at your organization The Modern Patient Experience
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- Medicine
Brian Hall, CEO of Koha Health, a revenue cycle management and advisory firm focused on ASCs and orthopedic groups, says everything changed for his company once they started leveraging patient surveys and having a plan to harness the feedback they received. In this episode, Brian shares why every organization needs to do patient surveys, how to do them effectively, the best way to take action on the feedback received.
Brian Hall, CEO of Koha Health, a revenue cycle management and advisory firm focused on ASCs and orthopedic groups, says everything changed for his company once they started leveraging patient surveys and having a plan to harness the feedback they received. In this episode, Brian shares why every organization needs to do patient surveys, how to do them effectively, the best way to take action on the feedback received.
32 min