122. Automating the Contact Center With Journey Transform NOW
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- Business
On this podcast, Brad Hairston talks with Brett Shockley, CEO and Co-Founder of Journey, and Satish Shenoy, RVP of Strategic Technology Alliances & Partnerships at Blue Prism, who explain how Journey’s unique use of Zero Knowledge and Zero Trust is transforming the way companies engage with their customers.
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Here’s what we talked with Brett and Satish about:
* Why contact centers are now the single greatest target for fraud
* How the existing ways of establishing trusted identity fall short
* Journey’s innovative use of Zero Knowledge and Zero Trust
* How Journey benefits the contact center
* Use cases that demonstrate how Journey and Blue Prism are better together
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To ensure that you never miss an episode of Transform NOW, be sure to subscribe!
Visit us on our socials for more RPA and IA top tips and regular updates:
🦾 Get started with SS&C Blue Prism: https://bit.ly/3ByJorU
🧑💻LinkedIn: https://bit.ly/2GP5eKt
🐦Twitter: https://bit.ly/3JHBHUM
🙋♀️Facebook: https://bit.ly/3LHQC2L
📸Instagram: https://bit.ly/3TgQCYW
💭Blog: https://bit.ly/3WabzFk
🤩Case studies: https://bit.ly/3VSIj6j
Learn more about contact center automation: https://bit.ly/contact-center-automation-guide
On this podcast, Brad Hairston talks with Brett Shockley, CEO and Co-Founder of Journey, and Satish Shenoy, RVP of Strategic Technology Alliances & Partnerships at Blue Prism, who explain how Journey’s unique use of Zero Knowledge and Zero Trust is transforming the way companies engage with their customers.
.
Here’s what we talked with Brett and Satish about:
* Why contact centers are now the single greatest target for fraud
* How the existing ways of establishing trusted identity fall short
* Journey’s innovative use of Zero Knowledge and Zero Trust
* How Journey benefits the contact center
* Use cases that demonstrate how Journey and Blue Prism are better together
.
To ensure that you never miss an episode of Transform NOW, be sure to subscribe!
Visit us on our socials for more RPA and IA top tips and regular updates:
🦾 Get started with SS&C Blue Prism: https://bit.ly/3ByJorU
🧑💻LinkedIn: https://bit.ly/2GP5eKt
🐦Twitter: https://bit.ly/3JHBHUM
🙋♀️Facebook: https://bit.ly/3LHQC2L
📸Instagram: https://bit.ly/3TgQCYW
💭Blog: https://bit.ly/3WabzFk
🤩Case studies: https://bit.ly/3VSIj6j
Learn more about contact center automation: https://bit.ly/contact-center-automation-guide
27 min