21 min
16. Why It’s Time to Get Serious About the Customer Experience w/ Nitin Badjatia Dare to Reimagine: A Podcast for CX Innovators with Genefa Murphy
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- Business
What’s your “customer experience” experience? Maybe you think of a fantastic interaction you had with a company. One where they went above and beyond. But more than likely, you think of a time when you were drug over the coals. Given the runaround. A company swung for the fences, and missed horribly. And that is why the customer experience is no longer a “nice to have.” In this Part 1 of a 2-part series, Michael interviews Nitin Badjatia from ServiceNow, about the role of customer experience in today’s companies and why it’s a non-negotiable.
What’s your “customer experience” experience? Maybe you think of a fantastic interaction you had with a company. One where they went above and beyond. But more than likely, you think of a time when you were drug over the coals. Given the runaround. A company swung for the fences, and missed horribly. And that is why the customer experience is no longer a “nice to have.” In this Part 1 of a 2-part series, Michael interviews Nitin Badjatia from ServiceNow, about the role of customer experience in today’s companies and why it’s a non-negotiable.
21 min