21 min

16. Why It’s Time to Get Serious About the Customer Experience w/ Nitin Badjatia That's Genius!

    • Business

What’s your “customer experience” experience? Maybe you think of a fantastic interaction you had with a company. One where they went above and beyond.  But more than likely, you think of a time when you were drug over the coals. Given the runaround. A company swung for the fences, and missed horribly.  And that is why the customer experience is no longer a “nice to have.”  In this Part 1 of a 2-part series, Michael interviews Nitin Badjatia from ServiceNow, about the role of customer experience in today’s companies and why it’s a non-negotiable.

What’s your “customer experience” experience? Maybe you think of a fantastic interaction you had with a company. One where they went above and beyond.  But more than likely, you think of a time when you were drug over the coals. Given the runaround. A company swung for the fences, and missed horribly.  And that is why the customer experience is no longer a “nice to have.”  In this Part 1 of a 2-part series, Michael interviews Nitin Badjatia from ServiceNow, about the role of customer experience in today’s companies and why it’s a non-negotiable.

21 min

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