17 min

18. Why It's Time to Get Serious About the Customer Experience Pt. 2 w/ Nitin Badjatia That's Genius!

    • Business

Robots are good at a lot of things. 
 
Assembling cars.

Turning the heat down in our homes. 
 
Hey, even the Jetsons had a robot butler. 
 
So how should we feel about the future of Customer Experience when it feels like AI is taking over more and more parts of our world?

In part 2 of our interview with Nitin Badjatia from ServiceNow,  we talked about: 
 
The future of AI in customer experience.  The role of IOT and how it’s evolution will impact the contact center.  How we can use AI to answer the WHAT and the HOW.  Why people working in Customer Experience don’t need to fear the automation of their jobs.

Robots are good at a lot of things. 
 
Assembling cars.

Turning the heat down in our homes. 
 
Hey, even the Jetsons had a robot butler. 
 
So how should we feel about the future of Customer Experience when it feels like AI is taking over more and more parts of our world?

In part 2 of our interview with Nitin Badjatia from ServiceNow,  we talked about: 
 
The future of AI in customer experience.  The role of IOT and how it’s evolution will impact the contact center.  How we can use AI to answer the WHAT and the HOW.  Why people working in Customer Experience don’t need to fear the automation of their jobs.

17 min

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