41 min
#19 Deal-breakers for banks with Donald Hawkins (Boulevard) Banking on Air
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- Business
Why are neobanks born, and what is the key for success in the banking industry? The answers are twofold: fulfilling specific community needs, and focusing on a relationship with customers. Without those, their position on the market is endangered.
Listen to our second podcast installment hosted by Helene Panzarino. With her guest Donald Hawkins, Helene explores the topic of community banks and relationships between banks and clients. Donald, as a founder of the first neobank for black Americans in the US, openly talks about the situation black people are in the US. Facing oppression from a number of angles (educational, financial literacy, employment), Donald wanted to help them. To do so, he discusses how he created Boulevard, a neobank that serves the specific needs of black Americans; and equally, he explains why there cannot be one bank for all minorities.
Another topic discussed by Helene and Donald is the changes in the market – in shifting from physical to virtual ways of communication, banks need to keep up with changes and focusing on establishing and maintaining good relationships with their clients. In short, their focus needs to move from transactions to relationships. Features are not the winning turnpoint anymore. In such a saturated market, not being able to address a younger audience is a one-way ticket to bankruptcy.
Learn more about Donald Hawkins and his career via his LinkedIn profile.
‘Banking on Air’ is the official Vacuumlabs podcast covering the challenges, opportunities, perspectives and opinions that matter to you and to our community. In this podcast, we are looking under the hood of the changing face of tech: the acceleration in all things digital, the impact of regulation (and disruption), the need for genuine collaboration – and the specter of competitors old and new as it plays out in fintech and financial services around the world.
We’re making this series so we can share our experience and expertise in creating solutions for the digital journey for incumbents, community banks, and fintechs. We believe that the future is in communities when it comes to digital transformation in financial services, and we’ll be sharing our thoughts with you, but also getting your together with our guests.
And don't forget to subscribe!
Why are neobanks born, and what is the key for success in the banking industry? The answers are twofold: fulfilling specific community needs, and focusing on a relationship with customers. Without those, their position on the market is endangered.
Listen to our second podcast installment hosted by Helene Panzarino. With her guest Donald Hawkins, Helene explores the topic of community banks and relationships between banks and clients. Donald, as a founder of the first neobank for black Americans in the US, openly talks about the situation black people are in the US. Facing oppression from a number of angles (educational, financial literacy, employment), Donald wanted to help them. To do so, he discusses how he created Boulevard, a neobank that serves the specific needs of black Americans; and equally, he explains why there cannot be one bank for all minorities.
Another topic discussed by Helene and Donald is the changes in the market – in shifting from physical to virtual ways of communication, banks need to keep up with changes and focusing on establishing and maintaining good relationships with their clients. In short, their focus needs to move from transactions to relationships. Features are not the winning turnpoint anymore. In such a saturated market, not being able to address a younger audience is a one-way ticket to bankruptcy.
Learn more about Donald Hawkins and his career via his LinkedIn profile.
‘Banking on Air’ is the official Vacuumlabs podcast covering the challenges, opportunities, perspectives and opinions that matter to you and to our community. In this podcast, we are looking under the hood of the changing face of tech: the acceleration in all things digital, the impact of regulation (and disruption), the need for genuine collaboration – and the specter of competitors old and new as it plays out in fintech and financial services around the world.
We’re making this series so we can share our experience and expertise in creating solutions for the digital journey for incumbents, community banks, and fintechs. We believe that the future is in communities when it comes to digital transformation in financial services, and we’ll be sharing our thoughts with you, but also getting your together with our guests.
And don't forget to subscribe!
41 min