ABOUT THE EPISODE
Thank you for joining us for the second episode of the NAHAM Connections Podcast: Voices in Patient Access. In this episode, Michael Borge, senior director of ambulatory Patient Access; Janelle Stout, senior manager of ambulatory central verification and authorizations; and Cynthia Yerger, senior manager of Patient Access pre-service department — all from Banner Health — discuss remote working in Patient Access. Although working from home may have once felt like a professional perk, it has recently become a business necessity due to the COVID-19 pandemic. Will remote workforce models become a standard of the future, especially after the COVID-19 pandemic? Here, Michael, Janelle and Cynthia address how Patient Access leaders can prepare for the future of the remote workforce.
Podcast theme, "Pride in Each Other”
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