12 min

2. Outstanding Customer Experience Is Way Simpler Than We Make It Out To Be w/ Kendra Riley That's Genius!

    • Business

A great customer experience isn’t based on extravagance.
It’s actually much simpler. Customers desire consistent execution and delivery on promises.
Kendra Riley is the VP of Enterprise Account Management here at Five9, and she’s been consistently delivering customer experiences that are getting rave reviews, and more importantly, increasing our customer base.
On this episode of That’s Genius!, Kendra dives into what really creates an amazing customer experience. We unpack the desires every customer has, how to recruit the right CX team (and how to equip them), and how to tackle the toughest issues in the simplest way.

A great customer experience isn’t based on extravagance.
It’s actually much simpler. Customers desire consistent execution and delivery on promises.
Kendra Riley is the VP of Enterprise Account Management here at Five9, and she’s been consistently delivering customer experiences that are getting rave reviews, and more importantly, increasing our customer base.
On this episode of That’s Genius!, Kendra dives into what really creates an amazing customer experience. We unpack the desires every customer has, how to recruit the right CX team (and how to equip them), and how to tackle the toughest issues in the simplest way.

12 min

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