217. An Actor’s Guide to Authentic Videos w/ Julie Hansen The Customer Experience Podcast

If you’ve been on a video call lately (and hasn’t everyone?), you’ve probably noticed how disengaged, distracted, or disconnected everyone is. 

This is partly because we’re all operating under the mistaken belief that virtual and in-person are one and the same, except that one just has a camera. Not so. 

In this episode of our Human-Centered Connection expert series (which originally aired on August 31, 2021), Steve Pacinelli and I interview Julie Hansen, Founder and Sales Presentation Expert at Performance Sales and Training, about video skills for virtual communication excellence.  

Julie talked with us about:
How much influence sales has over customer experience
Why video skills are like acting skills
How to speak to a virtual group as if they’re an individual
What best video practices are
How to improve your video presence over time 



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