19 min

23. Why a Move to the Cloud is Exactly What Your Customer Contact Center Needs w/ Scott Kolman That's Genius!

    • Business

“There is no cloud. There is just someone else’s computer.” 
 
While it may elicit a chuckle, for companies that are looking to grow at scale, stay flexible, and adapt to a changing marketplace, it may send the wrong idea. 
 
Is cloud the right move?

Isn’t it more efficient and more reliable to keep your infrastructure on-premises? 
 
Scott Kolman, Senior VP of Corporate and Product Marketing here at Five9, shared with us some insider info on what the cloud means for contact centers today and looking forward.
 
We heard from him about:
How to address customer trepidation around the cloud. The key value adds of the cloud to a contact center. What the future holds for this technology.

“There is no cloud. There is just someone else’s computer.” 
 
While it may elicit a chuckle, for companies that are looking to grow at scale, stay flexible, and adapt to a changing marketplace, it may send the wrong idea. 
 
Is cloud the right move?

Isn’t it more efficient and more reliable to keep your infrastructure on-premises? 
 
Scott Kolman, Senior VP of Corporate and Product Marketing here at Five9, shared with us some insider info on what the cloud means for contact centers today and looking forward.
 
We heard from him about:
How to address customer trepidation around the cloud. The key value adds of the cloud to a contact center. What the future holds for this technology.

19 min

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